Using the spyware removal guide and have hit problem

Annie021063

Hi have got all the way through the spyware removal guide and I am at the point where I have to disable system restore ( windows XP) but I can't check the box my mouse simply won't check it I am clicking and clicking but nothing - why is this and how can I complete this now??
Please help.

Quincy_3

In Windows XP, click Start Click Programs, Accessories, and then Tools Within the System Restore window, click "System Restore Settings" link.
In the System Properties window, check the "Turn off System Restore" box.
Click Apply and then Ok If you encounter problems while attempting to disable the System Restore, reboot the computer into safe mode and repeat the above steps.

If you're disabling the System Restore to help verify no hidden viruses or malware are installed on the computer, after the above steps have been completed, reboot the computer into safe mode and run your anti-virus program within safe mode.


Safe mode = Tap F8 repeateddly on PC startup, once restore is diabled in safe mode just restart the PC as normal and restore should still be off, sometimes just going into safe mode tirns off restore.

Annie021063

Quincy wrote:

In Windows XP, click Start Click Programs, Accessories, and then Tools Within the System Restore window, click "System Restore Settings" link.
In the System Properties window, check the "Turn off System Restore" box.
Click Apply and then Ok If you encounter problems while attempting to disable the System Restore, reboot the computer into safe mode and repeat the above steps.

If you're disabling the System Restore to help verify no hidden viruses or malware are installed on the computer, after the above steps have been completed, reboot the computer into safe mode and run your anti-virus program within safe mode.


Safe mode = Tap F8 repeateddly on PC startup, once restore is diabled in safe mode just restart the PC as normal and restore should still be off, sometimes just going into safe mode tirns off restore.

No still can't check the box -it's not working (is it something to do with the viruses??) So you now say to reboot into safe mode How do I do this please?? I'm sorry to be so ignorant but this is hubby's pc and he is away and I need to fix this problem. Can you track me through this please I would really appreciate it .
Thanks

Quincy_3

As explained in post number 2

Safe mode = Tap F8 repeatedly on PC startup, so youll have to restart you PC and as soon as it starts tap F*

Ok a bit more is, with the keyboard arrow keys select Safe Mode Only.

Browntoa

you can run the guide without the restore turn off, give that a go and see if we hit problems

Annie021063

Ok - have managed to get it to safe mode and have deleted 11 spyware via spybot. Thanks guys for help I have just turned pc back on and instantly get a spybot window which checks system. will this happen everytime I turn PC on or can I change it so that I check manually??

Annie021063

Thanks guys it worked, do i need to also go through the malware removal too? Or am i ok now? THANKS AGAIN WHAT WOULD THE WORLD BE WITHOUT YOU GUYS :j HOORAH :beer:

Quincy_3

I would go through the guide just to make sure.

Annie021063

Quincy wrote:

I would go through the guide just to make sure.

WILL DO AND THANKS AGAIN