Reply from Ombudsmen re bank charges

Alpine_Star

Bristol_Bloke wrote: »

I received my (pro-forma) letter today from Nat West to say they think they are well within their rights to take £700 in charges from me over a period of about 2 years.

My question is this. At the time I was on JSA only as I was out of work, is there any rule about the Banks taking their charges when your only income is JSA which must surely be the Government accepted "minimum to live on"?

I've been back in work for almost 3 years now thank goodness, but what really gets me about my charges were at times they took almost a fortnight's JSA in two failed D/Ds that had just gone over my OD.

Sorry to add it here, apologies if there is another more relevant thread - I'll read more, just wanted to A) rant ask for advice.

Any advice would be appreciated.

It would be helpful if you could type out the text of the letter from Natwest. It might be that your complaint would be a suitable one for the Financial Ombudsman due to the circumstances you were in at the time you incurred the charges.