Windows Installer pop up

mercman1969

keep getting this pop up that wont go away

How do you get rid of this and also is there a registry repair or checker for free anywhere

I have a feeling I have a registry problem that needs addressing

Thanks

stuartk

OK

Here are some preliminary steps that will remove MOST viruses / malware / trojans / spyware / pop ups etc

Might or might not help in your situation but worth a go to ensure a clean system

Follow these in the correct order and if you get stuck ASK BEFORE you proceed

Step 1

Get rid of any temp files from your system by using a temp file cleaner such as:

* TFC

This tool will make the steps of virus / malware scanning quicker and remove any malware residing in your temp files.

Just download TFC to desktop
Double click to run
Click Start then wait for it to finish
If reboot required then please do so

Step 2

Create a system restore point. Should anything go wrong with the cleaning process then you always have a safe point to return to. There is a freeware tool that makes this task simple. Get SysRestorePoint here.

Step 3

Backup your registry with ERUNT. As removing viruses / malware etc requires changes to the Windows Registry then it is very advised to back this BEFORE any changes are made. Then, like the system restore method above, should anything go wrong you can always revert back to a working copy of the registry. Failure to do this could leave your system unbootable / usable. Download and install ERUNT accepting all the defaults.

* Download ERUNT
* Double click erunt_setup.exe and select Run
* Choose English as the language
* At the ERUNT setup wizard click Next, install in C:\Program Files\ERUNT (the default), click Next and Next and Next again then Install
* Choose NO to create an ERUNT entry in the Startup Folder
* Untick Show Documentation and leave Launch ERUNT checked
* ERUNT will launch with the following screen:

http://lanarkshireitservices.co.uk/images/stories/erunt%20settings.jpg

ERUNT settings:

* Choose the same settings as shown above
* ERUNT will prompt you to create the folder if it doesn't exist (mostly likely won't)
* ERUNT will start backing up the registry to the desired location as shown:

http://lanarkshireitservices.co.uk/images/stories/erunt2.jpg

ERUNT backing up registry

* Once this has been done you should get the following output:

http://lanarkshireitservices.co.uk/images/stories/erunt3.jpg

ERUNT backup registry complete

* This output screen tells you that the registry backup was successful and how / where to restore it in future.


Step 4

Spyware / malware removal

Download and install Malware Bytes Anti Malware (MBAM).

Update MBAM definitions to latest and do a QUICK SCAN in Windows Normal Mode

DO NOT scan in Safe Mode or do a full scan

Once finished click OK then Show Results

Make sure everything is check then select Remove Selected

Save the log for later

Step 5

Scan for viruses with a decent free anti-virus program such as:

* Avast Free Edition - FREE FOR HOME / PERSONAL USE
* Avira Free Edition - FREE FOR HOME / PERSONAL USE
* Scan suspicious / unknown files with VirusTotal
* Use an online anti-virus scanner such as: TrendMicro HouseCall or Kaspersky
* Scan in Safe Mode for viruses / rootkits with Kaspersky Anti Viral Toolkit Pro (AVP)

Remember only ever install ONE real time AV product as more than one will slow you system down and cause conflicts

Step 6

Restart your system and see how the performance is doing.

Most if not all of the malware should now be gone

Post your MBAM log and results of any AV scans

Regards

Taffybiker

IIRC, I had a similar problem a couple of years back, which was cured by reinstalling the program the pop up was relating to.

closed

When does it popup? Registry fixers won't help.

Windows installer cleanup utility could probably fix it, but you may need to reinstall the application the popup relates to.

mercman1969

I have bought and installed Kaspersky

Over Christmas have installed Fisher Price 'Digital Arts & Crafts Studio' (right !!!!!)
Also bought a new HP wireless Printer

Taffybiker

The Windows Installer is not a virus.

mercman1969

I was referring to the recommendation of downloading posted above

I think I may have delted something i shouldnt have and now need to check the registry for errors

closed

When does it popup, when you run what?

mercman1969

I think I may have narrowed it down to updating to IE8

Browntoa

Try this link and download microsofts installer clean up utility (msicuu)

http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe

mercman1969

Browntoa wrote: »

Try this link and download microsofts installer clean up utility (msicuu)

http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe

no directory found????