Car Battery warranty question

mikey72

SOGA could be not applicable if it's a b2b transaction, ie the shop to the taxi business, but than the warranty should not have been sold, as it could never apply.
So at least the £10 should be refunded.
Or they could honour the mistake and replace the battery as goodwill.

Zanzibar

On a practical note I’m struggling to see why a taxi would be excluded, I’d have thought a taxi battery would have an easier life than average given the probable usage.

Taxis sit waiting and are started and stopped more then a normal car hence there is more wear and tear than normal - its not about absolute mileage. As above, the sale is to a taxi driver it will be a business to business transaction for a commercial vehicle so the terms would be different to.


The seller was obviously at fault for offering the warranty - these don't cover commercial use in my experience. When I was getting a battery recently the seller said that many taxi drivers get them and claim on the warranty even though they aren't meant to.

Easiest for you to return in a different car and get it replaced - did they put the reg number on the receipt? If you don't want to do that then ask for £10 refund off a heavy duty battery like Bosch.

Now because dad knew that his car would be doing over the average millage and wanted to keep himself on the road earning money he paid the higher premium to get the extended warranty.

But a warranty doesn't keep you on the road - it simply allows you a replacement. All the hastle of a failure has already occurred. You are better off with a battery that actually lasts - i.e. a decent brand that comes as standard with a fixed 5 year warranty and crucially is as high rated as the battery holder can accommodate for the car.

Out of interest what is the make of the battery?

DaveMacD

I'm with Zanzibar on this one. Either try to get your cash back on the warranty (by discount on a new battery if necessary) OR take the battery out of the taxi, and get someone else to drive it into the shop. If it's not in the car, they don't know if it's a taxi or not. Obviously your dad can't be the one to take it in, since I presume he's already given them a piece of his mind

Premier_2

helen37 wrote: »

Premier


My dad drove his TAXI to the shop car park, went in and said there is a problem with my current battery, the guy then went out to my dad's TAXI (with it's signs, plates and radio on full view) checked the battery and said there was a problem.

The guy in the shop then proceeded to sell my dad a battery, he then offered my dad a 1,2,3, or 4 year warrenty. NEVER did he say to my dad that the warranty would be void after a year if the car was to be used as a TAXI.

When you buy from a shop whatever it may be you expect there to be a certain life span of that product. Now because dad knew that his car would be doing over the average millage and wanted to keep himself on the road earning money he paid the higher premium to get the extended warranty.

Surely manufacturers have tests done on their products to test thier life span and do this to the extreme. If a battery has an average life span of 10 years for example, someone using it to the extreme would hope to get at least half that time, and some one using it sparingly would get possibly 15 years. So therefore their warranty should cover this accordingly, and if the manufacturer or seller decide that exceptions should be made then this should of been clearly documentated.

This was not done so I believe that the seller is at fault

I wonder why it is just TAXI'S that they are stating it does not cover for the full term, what about other road users who do over the average millage?

I have spoken to my dad and he is going to speak to consumer direct and see what they have to say about it. I shall let you know once i know more.

So your dad had followed the advice I gave back in post 2

Given the circumstances you have described, including no terms & conditions, it sounds like you are entitled to full cover under the warranty, proof of which you have on the receipt.

Therefore demand a free replacement and if one is not forthcoming, pursue the matter to court.
I would think just the receipt of a county court summons would see this matter resolved.

vaio

Premier wrote: »

No.

The supplier sold a battery with a warranty. The buyer failed to disclose the intended usage and failed to understand the terms of the warranty. In this case the warranty was only valid for 1 year because of the usage the battery was put under.

You think a taxi is used less than a typical private car? When a car is being used, a battery is being used.

I’d have said that turning up in the taxi would count as disclosing the intended usage. The seller then sold the buyer the warranty, the supplied documentation of which doesn’t exclude taxi use. I can’t see how anyone could argue the warranty isn’t valid.

On the usage front I’d have thought that a taxi, basically running all day (and maybe night), would be much easier on a battery than say my dear old dad who only takes his car out once a week.

OP, as they seem to have sold him the warranty knowing the usage and with none of the supplied warranty documentation excluding taxi use then I’m sure you would win a small claim. The big question is can you be arsed to push it rather than getting on with life & enjoying the Christmas break?

Premier_2

vaio wrote: »

I’d have said that turning up in the taxi would count as disclosing the intended usage. ...

So would I - see my earlier post after this fact along with other details were eventually disclosed