Laptop uneconomical repair - returning damaged one?

DaveCWK

Hi

I recently claimed accidental damage repair of a laptop I have,and have been told it is un-economical to repair. I have been advised i can purchase another from Comet up to a certain value to replace it.

The thing is, what happens to the damaged one and can I buy it back from the insurers/repairers? It still works and has personal data on that I would like back. The only damage is that the screen is cracked. Can I not 'buy it back' as you can if your car is written off after an accident? I did ring them but got that feeling I was being fed a load of BS as to why they could not return the damaged one.

Also - this accidental damage is supplied by my bank (HSBC). can I ask them to use a different insurer? I'm not keen on being forced to replace the damaged laptop with a model for sale in Comet as their range is fairly limited.

cheers,

dacouch

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/10/oct-repair-replace-cash.htm

cjgoodsell

I purchased an extended warranty and had my laptop replaced said I could have £x amount cash or £x amount towards a new laptop. I chose new laptop. They gave me my old hard-drive back so they might be able to do that for you?

PNPSUKNET

insurance companys do sell the laptops, we can purchase them from the companys but they normaly sell by containers.