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Refusing to process refunds & exchanges
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If you look around when you are standing at the tills waiting to pay there are normally notices up about refunds not being dealt with until such and such a date.
Didnt see it, not the shops fault then.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Could it also not be that stores don't have money available for refunds due to bank holidays etc? It's maybe easier to put restrictions on exchanges and refunds together to avoid confusion.Total Debt: 1383/ £8121
Aiming to clear 50% by Xmas 2012 :j0 -
Karrie2129 wrote: »Could it also not be that stores don't have money available for refunds due to bank holidays etc? It's maybe easier to put restrictions on exchanges and refunds together to avoid confusion.
I think all store's that have this return policy do it to improve customer service during the busiest days after Christmas (26th - 28th December). The stores are busy enough with people going mad with the sales without customers returning unwanted/wrongly purchased items. I'm sure if the item was faulty they would make an exception.
I dont have a receipt to hand but on the back of the River Island receipt it said something along the lines of: To improve customer service there will be no returns between 26th - 28th December.A home without a dog is like a flower without petals.0 -
Nowhere did OP say he/she wanted to be compensated for anything.0
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sweetstudent wrote: »That's so funny, why should the OP think they need to be compensated for a luxury item?
Methinks they were jesting about Starbucks......0 -
starbucks aint mandatory. in fact imho its carp but there you go. whats wrong with making yourself a cuppa when you get home?There's someone in my head, but it's not me0
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Anthillmob wrote: »starbucks aint mandatory.0
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Hi,
A few years ago, we bought something from Next which we found to be faulty - we took it back & the assistant stated that we couldn't have a refund & would have to come back in a few days - this was because of the new year sales - I pushed the issue with the manager of the store, who gave me a refund. She stated that the no exchange policy was for people wanting to change because of size, etc - not damage.
Your statutory rights come before any policy the shop may have about no returns .... so if it is damaged, insist it is changed/refunded - but if it is the wrong colour/size ... well you will just have to wait.
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
Hi,
I am unable to take my next delivery back to the shop due to commitments, aslong as I have the delivery note with the item would anyone be able to return it instore or would they need to be the holder of the account?
Thanks
Rob0
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