toothbrush electric phillips only 12 months old not working

jaks111

i bought a philips sonicare toothbrush it cost quite a lot of money im not happy just to throw it away its not the charger as it still charges and makes a noice but the head does not rotate

any one any ideas where i can get a telephone number from or address
i have no receipt as i have looked for it

thanks

CHR15

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=HX6730/33&scy=gb&slg=en


Call customer support

When you contact Philips please have available:

• The exact model number
• Your date of purchasing
• The serial number of your product

0845 601 0354

derrick

jaks111 wrote: »

i bought a philips sonicare toothbrush it cost quite a lot of money im not happy just to throw it away its not the charger as it still charges and makes a noice but the head does not rotate

any one any ideas where i can get a telephone number from or address
i have no receipt as i have looked for it

thanks

You will need some sort of proof of purchase, who did you purchase it from, because if it wasn't Philips direct then you have no redress against them,(other than they MAY assist), the retailer who sold it to you is liable under SoGA

CHR15 wrote: »

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=HX6730/33&scy=gb&slg=en


Call customer support

When you contact Philips please have available:

• The exact model number
• Your date of purchasing
• The serial number of your product

[STRIKE]0845 601 0354[/STRIKE]

0800 3316015



.

jaks111

just remembered i have no receipt as it was bought new from ebay and i threw the box away

dmg24

Have you contacted the ebay seller?

jaks111

thank you for the freephone number i have just called them they have taken my details and i have to post it back as its still under 2 years old as there was a number on the bottom which i gave him and from that he knew how old it was

thank you

4743hudsonj

its worth noting that if the seller is trading as part of a business on ebay and it was Buyit now they are still liable under SOGA.

Anthillmob

have you removed the head and cleared away the 'gunk'. i know that sounds rotten and im not suggesting you are rotten but these electric toothbrushes build up a layer of toothpaste over time that can stop the head from doing its job.