What rights do I have?

JacksterGo

Purchased a toy hovercraft from Maplin 3 weeks ago for my daughters Christmas. Was immediately wrapped and put away. Opened today to play with it and when we extended the antenna, the top of it came away. I no longer have the recent but would be happy just to be able to exchange. Do I have this right or am I off to start emptying the bins looking for a receipt?

McKneff

If you paid for it with a card, you could just print off a statement, this would be proof of purchase at least.

Good luck

Redsky_2

Go back to the store and politely demand some sort of refund.
Best case scenario: You get you rmoney back or somesort of voucher
Worst case scenario: They say you can't refund. But that shouldn't happen. As a consumer you have the right to return something if youre not satisfied with it.

McKneff

Redsky wrote: »

Go back to the store and politely demand some sort of refund.
Best case scenario: You get you rmoney back or somesort of voucher
Worst case scenario: They say you can't refund. But that shouldn't happen. As a consumer you have the right to return something if youre not satisfied with it.

What a load of utter nonsense, OP just completely ignore this post.

You get further doing it properly, taking in proof of buying it and talking nicely. Without proof of purchase, you have no rights whatsoever.

4743hudsonj

McKneff wrote: »

What a load of utter nonsense, OP just completely ignore this post.

You get further doing it properly, taking in proof of buying it and talking nicely. Without proof of purchase, you have no rights whatsoever.

I agree, you probably know more than this poster, yet they still feel the need to give incorrect advice that will not get you anywhere.

Blacksheep1979

thirding what McKneff said