Millets wont exchange my broken-when-bought jacket

Vitani

Good afternoon all,

Back in November I bought a jacket from a non-local Millets, but after a few days of use I noticed that the zip doesn't "clip together" at the bottom. The first few times I thought it was me doing it "wrong", but no matter what anyone does it will not connect at the bottom.

Today I was in the vacinity of the shop I bought the jacket from, so I went in to exchange it for a "working" jacket. I was told by the person at the till that "zips are not govered by our guarantee" - is this true? Are they allowed to do that? What are my options? Do I have any options?! I thought things had to be in fully working order when you bought them, or something along those lines.

Can anyone advise me?

Many thanks,
Jonathan

pendulum

Person at till was talking rubbish and needs educating, your entitled to refund/repair/replacement

Vitani

Thanks pendulum! Is there anything I can quote (e.g. sale of goods act) if they give me any trouble?

pmduk

Their "guarantee" canot override statute. In this case it's the Sale of Goods Act.

Vitani

Thanks pmduk, I shall go and have another go at them tomorrow - wish me luck!

Valli

Just to clarify SOGA specifies that goods 'must be fit for purpose' - in which case a jacket with a zip would be expected to have a fully closing zip ...
the goods must also be 'of merchantable quality' ie fit for sale - broken/faulty zip = unfit for sale.
Link here

geri1965_2

I no longer buy things with zips from Millets, because they always break!

pmduk

Vitani wrote: »

Thanks pmduk, I shall go and have another go at them tomorrow - wish me luck!

Stay polite, ask to speak to the manager. Perhaps print off some advice from the Consumer Direct site or one of Martin's advice leaflets. The page referred to in Valli's post would be useful.

southernscouser

When the shop is busy just loudly announce to everyone in the shop to be careful what they buy and explain your predicament. I'm pretty sure you'll get an exchange pretty swiftly.

Vitani

Success! I took that jacker back today, and the manager exchanged my broken one for a new one.

Thanks to you all for your advice!

Valli

Nice one! And thanks for coming back and letting us know!