Websites log in problem - my laptop?

aliasojo

I have a problem in that I can't log in to my M&S account. It accepts my details and then says 'welcome xxxxx' which shows the log in was successful but then it's like one big continual loop and I constantly get asked to log in, I can't access anything in my account.

I used CC to clear cookies/files etc but it didn't help so I emailed M&S who tell me the problem is at my end and to delete the internet temp files, which I did but it has made no difference.

Thing is, they must be right that it's a problem at my end because it's now also happening with the Quidco site...all I get is a log in loop.

Any ideas? I would have thought CC would have got rid of anything that might have caused this. All other sites are fine btw, it's just these two.

busenbust

Which browser/ Can you try an alternative? Firefox or IE or Opera (all decent and free).

aliasojo

I.E 8.

I could try something different but I'd rather get to the bottom of this first and find out why and how to sort it, (other than using a new browser )tbh.

FireFox

aliasojo wrote: »

...I'd rather get to the bottom of this ... other than using a new browser..

...but it would narrow it down to a specific browser issue

You could try running IE8 with add ons disabled - Click Start, then in the Run/Search box type -
iexplore.exe -extoff

busenbust

...but it would narrow it down to a specific browser issue

Her call :cool:

aliasojo

FireFox wrote: »

...but it would narrow it down to a specific browser issue

You could try running IE8 with add ons disabled - Click Start, then in the Run/Search box type -
iexplore.exe -extoff

Happy to admit I'm being thick but I'm a bit confused. How would changing browser help if it's already established that it's mine that's at at fault? Do you mean rather than it being a website issue? Sorry, not trying to be awkward just confused.

If I changed browser and it worked, then how would I fix IE because that's still what I would want to use.

Will go try your suggestion now......



Edit: Running without add ons has worked, I can access my accounts normally. Thank you. So does that mean I will have to disable add ons every time I want to log in to these 2 sites or should I just leave them disabled permanently?

busenbust

How would changing browser help if it's already established that it's mine that's at at fault?

Established by whom? They could quite easily pass the buck...fair enough, it is suspect that it's affecting two websites but your 'cost' for a Firefox download would be approx. 5 minutes including set-up. Just my opinion. Your call

aliasojo

busenbust wrote: »

Established by whom? They could quite easily pass the buck...fair enough, it is suspect that it's affecting two websites but your 'cost' for a Firefox download would be approx. 5 minutes including set-up. Just my opinion. Your call

Sorry, I didn't realise you meant use another browser as a 'test', I thought you meant just to switch to another browser permanently.

busenbust

^Not at all; just trying to rule out a problem with IE first . You can quite happily have multiple browsers living side by side

Although IE might object

aliasojo

busenbust wrote: »

^Not at all; just trying to rule out a problem with IE first

Lol...I need simple steps sometimes. :D Understanding dawns late occasionally.

busenbust

^Lol, especially after a full stomach