Capquest...being unreasonable!!!

miderspan

Hey all this is my first post!

I am in need of some advice...I received a letter from Capquest in regards a to a debt of 545 pounds.

Now first of all, I don't mind the fact that I have to repay it..its a debt I ran up, however I am finding them totally unreasonable! On the letter it states that if I cannot pay the debt in full, then I can set up a repayment plan, so I thought 'Great, lets get this out the way and pay it of in manageable chunks'.

Oh how I was mistaken!

When I phoned up to question them about the repaying of this debt, I was told 'This must be paid in full!' I said that this was not possible and that I could not afford to do this.After being questioned as to what I do for a living, how much I earn and how many dependants I have, I was told I could afford to pay in full and that was that, no if, no buts, no maybes! I mean, clearly I don't have a mortgage, bills or mouths to feed you know!

Does anyone have any template letters/information I can use for this situation?

I had to laugh at the last line of the letter. It read:

Let us work on this together!

Yeah...right!

All help is greatly appreciated! Thanks!

LeeSouthEast

Firstly, do not ring these people. Do it all in writing.

Work out what you can afford to repay, put the offer in writing, send it recorded and sit back and watch. Send your first payment by cheque to them with the letter as an incentive.

You might also be able to negotiate a reduced full and final settlement with them, as they would have purchased the debt for pennies in the pound anyway. Start off at 50% and from there. This will require a single payment, though.

borders_dude

The above poster makes a good and wise comment! Writing all the time!

Just remember that you do owe them the money, its not their fault you used their services (creit provision) without ensuring you were in a situation to repay. They cant be seen to give people to easy a ride or everyone would be trying to get out of paying. You cant blame them for trying to get their money that you owe them.

Good luck with trying to get it sorted, my only advice would be if you get a payment plan set up NEVER miss a payment! it dont look to good and quite rightly they would think twice about you letting you continue with the plan. Pay in plenty time/allow plenty time for payment to reach them.