Water/leak coming up from undergound...help!

boongywoongy

Over the summer we had a combi boiler installed and moved into our loft. Everything has been great until this morning when I came downstairs to feed our young son and I saw a puddle in the doorway between our dining room and kitchen. After removing the plinths from kitchen units and the lilo, my wife spotted water actually seeping up from some tiny holes right next to where a water pipe goes into the ground. The floor on ground floor is I believe concrete.

Having switched off the water supply tap without success, I then legged it to the local screwfix to get a stop !!!! key to turn off the supply from the outside pavement.

I also rang Thames Water and got their automated service which basically said politely that as the problem is within the house boundary, it's my problem to sort out.

I will be getting some tradesman in tomorrow or Tuesday but I was wondering what kind of things could be causing this and any possible solution?

I have a horrible feeling that our kitchen and dining room will be dug up to reach the leak. Is this a fair assumption?

Anybody recommend someone reliable in Bromley, Kent?

Thanks.

ariba10

There should be at least two options.

Dig up the floor where you can see the water

Or

Cut off the supply just before it enters the house and run it in through a different route.

boongywoongy

What's worse is that I only have buildings cover and the insurance company (Budget) say that my policy won't cover this if it's caused by general wear and tear! Aaaargh