Comet-Refund?

garyg212

HI
I bought a Archos Media Tablet yesterday £259.99. I had taken the display copy off the shelf as there were none in stock.

I took the device home and relised my parents had bought a new laptop for me.

I havent used the device am i able to return the unit for a refund?>

soolin

I have always found Comet to be the most unhelpful of shops to deal with. Check their return policy which is usually on the back of the receipt and see what that says.

However, no shop has to accept a return at all.

ses6jwg

They are not legally required to accept your return unless the item is damaged/ faulty - it is at the discretion of the store/ company.

However from the Comet website I see this:

Changing your mind

If your product is brand new, unused and the box is unopened

All you need to do is take it back to a Comet store within 28 days (14 days for a computer) and we'll give you either a full refund or a gift card to the same value - it's up to you.
Don't forget to take your receipt along.
If the product is too big to easily take to the store just call our customer care people on 0844 800 95 95 and we'll arrange a collection (charges apply).
If you've opened the box

Provided the product is still unused, the process is almost the same except that, for products costing £25 or more, we deduct a restocking fee (10% of the original price up to a maximum of £99) from your refund to cover the cost of repackaging and restocking.
Alternatively you can choose a gift card credit for the full purchase price.
Remember to return all the original packaging.
One more thing - we can't accept the return of any product with missing parts such as remote control, leads or manuals, so make sure you hang on to everything that came with your product. We also can't take back any pre-recorded videos, DVD, audio, video game or software products if the seal has been broken unless they are faulty.