We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Want to become a Forum Ambassador? Visit the Community Noticeboard for details on how to apply
Anyone having problems with 18185 billing?
pb3
Posts: 167 Forumite
in Phones & TV
Seasons greetings to the board!
I received an automated email this morning from 18185 to the effect that payment was declined by my payment provider.
I've rung my credit card company and was advised that the payment hasn't been declined and is going through.
I tried sending an email to their customer services address [EMAIL="service@18185.co.uk"]service@18185.co.uk[/EMAIL] that was given in the email. I received a bounced notification almost immediately.
I've been to the website and can't see any obvious way of contacting them. All the links via the "Contact Us" option go through to a list of FAQs.
Has anyone else received an erroneous payment failed message?
Furthermore are there any other contact methods for their Customer Services?
Other than this first time glitch I have nothing but praise for the service.
I received an automated email this morning from 18185 to the effect that payment was declined by my payment provider.
I've rung my credit card company and was advised that the payment hasn't been declined and is going through.
I tried sending an email to their customer services address [EMAIL="service@18185.co.uk"]service@18185.co.uk[/EMAIL] that was given in the email. I received a bounced notification almost immediately.
I've been to the website and can't see any obvious way of contacting them. All the links via the "Contact Us" option go through to a list of FAQs.
Has anyone else received an erroneous payment failed message?
Furthermore are there any other contact methods for their Customer Services?
Other than this first time glitch I have nothing but praise for the service.
0
Comments
-
OK - I've come across a previous thread on the forum that gives a link to a customer services contact form on their website.
http://forums.moneysavingexpert.com/showthread.html?t=2156917
I've just completed this form and submitted it and received an acknowledgement that a ticket has been raised. The form is definitely not easy to find via their website BTW.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.5K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards