sofa ordered from harveys

madwoman30154

hi all
got a bit of a grumble with harveys furniture store, ordered a new sofa for £1100 3 weeks ago (left £300 deposit ) should be delivered feb or march
just noticed same sofa is now reduced by 50%.
i did make a point of asking the sales chap if i would be better off coming back in the new year, i was told the sofa in question was new and would not be included in the next sale

should i complain or just put it down to experience and move on
any suggestions would be helpful.

GemJar_2

are you not 'just within' your cooling off period? cancel tomorrow!

CHR15

Even if you sacrificed your deposit and re-ordered at the new price, you would still be better off.

There will be a few posters along soon asking how you would feel if the price had gone UP 50%.

greytroot

Worst company I have ever had experience with. I would cancel order and get one elsewhere. They have a great array of excuses when your sofa doesnt turn up.

carlbee

if you can cancel the order and buy else where they wont deliver when they say i bought 2 3 seater sofas in october they gauranteed pre xmas delivery they did not it was after xmas when eventually after 4 days off work waiting for false delivery dates they gave me someone elses order i have a case on going with trading standards regarding harveys the rubbish be warned

Whiteknight

The sales person you spoke to may not have been aware that the price was going to change, however I would have waiting until the "Sales" just to check. When I worked for them we would not be given details of what offers we were going to have until a week or so before hand (if we were lucky). Have you spoken to the store and asked if they will give you a discount - unlikely they will but it maybe worth a try. If you cancel you are likely to lose your deposit.

Ultimately you like the sofa you ordered and felt that the price charged was fair - chalk it up to experience.