Windows Vista Loading

atticgirl2003

Windows Vista Home Basic not loading past welcome page.

Can anyone help please.

Thank You.

aliEnRIK

Keep pressing F8 at bootup and select SAFE MODE WITH NETWORKING

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the log COMPLETE here AFTER youve deleted everything it finds


Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

atticgirl2003

Thank you so much for your reply.

I would not have a clue how carry out the instructions you have given me.
I know nothing about computers.
The problem comes and goes, today it loaded up first time, other days it might take forever to load up.

Think I will wait for a friend to come around that might be able to carry out the above task.

Many thanks once again for your trouble.