Rant regarding BMI!

Jessij_3

I am just having a rant regarding British Midland. Basically, a month or so ago I realised I couldn't make a flight due to family committments. I went on "manage your flights" on their website and clicked "cancel entire booking". Realising this was a mistake, in that really I wanted to change the flights to a different date, I phoned their call centre. I found them the most unhelpful people ever. The call cantre was not in Britain, but all I can say is that they had difficulty understanding me and me them! All's they repeated over and over again was that as I had cancelled the flight, I now couldn't change it as the booking did no longer exist. It was like speaking to some robot reading off a script.

Furthermore, as the flight was non-refundable I only got taxes back and I have lost over £1000. I wrote to them immediately, This was over a month ago and I have never received a reply.

I know this was really my fault as I mistakenly cancelled, instead of amended the flight, but I would expect a big airline like BMI to at least reply to my complaint. Let this be a warning to anyone booking flights with BMI should you make a little error by clicking on the wrong link on their website, they are very unforgiving!

pompeyrich

Sorry to hear of your experience, you would have thought they would have had a safeguard against this, even an "are you sure you want to cancel?" confirmation screen.
I would keep trying to get a satisfactory answer or explanation from them maybe someone will have a direct line or e-mail address to someone in this country who might help.

amf

Ouch:eek: Why not try sending an e-mail to [EMAIL="customer.relations@flybmi.com"]customer.relations@flybmi.com[/EMAIL]? At least your query won't be dealt with the famous Indian Call Centre (aka the script reading robots).

Good luck:)

richardw

This is the downside of doing things on the web, there is no intelligent voice double checking things with you or suggesting alternatives.

Jessij_3

Thanks for your replies everyone. I'll keep hassling them. Doubt it'll get anywhere refund wise but I want a reply at least! x

gamma

Tell them the website was not layed out in an informative way and it had caused you to click the wrong button.

As you did not receive an 'are you sure' you would like them to re look at your booking.

Did this a while back with Virgin Trains when they charged me for 4 people instead of 2 and they refunded immediately and changed the booking process as the website did not undergo proper useability testing!

IvanOpinion

Good luck with your complaint however I think airlines are being so pushed on price at the minute that they stick absolutely to the rules when it comes to money.

Ivan

306NOTOUT

I went on my stag do to Dublin last year and I had tickets to see kylie :A at the NEC on the Sunday night when I got back. I was due to leave Dublin at 5pm to get to the NEC in plenty of time as it is about 5mins from the airport. We were originally due to leave at 2pm but Ryanair cancelled our flight without telling us. We then got delayed from 5pm to 10pm. 5 hour delay from Dublin, I could have done it quicker swimming!!! Landed at the airport just in time to see all the cars leaving the Kylie concert and I had missed everything.

Ryanair gave me nothing as compensation no matter what I tried.

jonesMUFCforever

306NOTOUT wrote:

I went on my stag do to Dublin last year and I had tickets to see kylie :A at the NEC on the Sunday night when I got back. I was due to leave Dublin at 5pm to get to the NEC in plenty of time as it is about 5mins from the airport. We were originally due to leave at 2pm but Ryanair cancelled our flight without telling us. We then got delayed from 5pm to 10pm. 5 hour delay from Dublin, I could have done it quicker swimming!!! Landed at the airport just in time to see all the cars leaving the Kylie concert and I had missed everything.

Ryanair gave me nothing as compensation no matter what I tried.

And why should they?
Their contract with you was to take you from A to B end of story. They cannot be held responsible for what you want to do after.