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electric bill while on a prepay meter

debrag
debrag Posts: 3,426 Forumite
in Energy
Can someone tell me why we have just recieved a bill for electric when we are on a prepay meter?

It's not a bill for any debt as it has the calculations on the back 'Nov 5 to Dec 15', units at start 23P units at end 653E

Comments

  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 24 December 2009 at 4:13PM
    Because the amount of money the supplier has recorded on your account for the credit you have purchased does not equal the cost of the consumption the meter has recorded, or been estimated, as used.

    As you appear to have an estimated reading as your latest, I suggest you take an actual meter reading and give that to your supplier
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • debrag
    debrag Posts: 3,426 Forumite
    I don't understand that lol so we've used more electricity than we have put money on the meter?
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Yes ... based on what appears to be an estimated reading
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • debrag
    debrag Posts: 3,426 Forumite
    edited 24 December 2009 at 4:28PM
    Why are we always in credit then? Surely we only use what's on the meter.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Its because its estimated. Give your supplier a ring with the correct reading.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Have you been sent a bill that is asking you to pay money? If so you are not in credit, but debit.

    Or have you simply been sent a statement advising you how much you have paid and detailing what it has been spent on?
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • markharding557
    markharding557 Posts: 3,116 Forumite
    when you send your actual reading in you will know where you are.
    oh VERY IMPORTANT check that your tariff settings on the meter match your supplier
  • debrag
    debrag Posts: 3,426 Forumite
    Premier wrote: »
    Have you been sent a bill that is asking you to pay money? If so you are not in credit, but debit.

    Or have you simply been sent a statement advising you how much you have paid and detailing what it has been spent on?


    FRONT

    Balance on your account before this statement xxx
    Your electricity charges xxx
    VAT xxx
    Your total charges xxx

    This is not a tax invoice.

    BACK

    Balance on your account before this statement
    - Balance on your previous statement xxx(different to on front)
    - total payments recieved xxx

    How we calculated your statement
    - Your electricity charges
    - Your total charges are xxx

    So is 'payments recieved' what we have spent on the meter?
    No mention of payment - when & how we pay etc
    Can it be that we are putting money on the meter for what we are using but then Scottish Power are using that against what we owe?
This discussion has been closed.
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