Halifax PLC

simong6

Having read the article on reclaming bank charges, I have decided that i am going to take on my bank to get the money they have taken from me since being with them.

I am just wondering if anybody else has taken on the Halifax and if they had any success!

thanks in advance

domestic_goddess

i have been successful.... i found the cag website to be invaluable

https://www.consumeractiongroup.co.uk

they have everything you need and a forum specific to halifax customers

Good luck

susie76

i haven't been successful yet, but i am claiming back charges - they have just replied to my request for a list of charges that i have paid, saying i will get duplicate statements in the next 2-3 weeks. I'll let you know how it goes!!

simong6

I have down loaded the letter templates from

www.consumeractiongroup.co.uk

and am about to send my first letter today!

wish me luck!!!!

Beanietdc

I am trying to get my other half to claim back charges from the Halifax because they have taken loads off him.

He is worried that they will turn round and close his account... has the Halifax done this to anyone or are they fairly good?

Also do they pay up fairly early on or have people had to start court proceeding etc? It would be good to know so that I can show him how easy it could be.

Thanks

Tina

susie76

i don't know whether Halifax would close the account but i figure they could make life difficult, withdraw overdrafts, generally be a pain, so i would open another account just in case.

Kevicho

I got money back from both the current account and credit card sides

Check out the cag site as suggested above for letters, what the law states and why they are breaking it so can know WHY you are claiming the money back

Good luck

Beanietdc

Hmm.. good point but I wonder how much hassle they would cause when they know that he has a fairly hefty savings account with them and his mortgage as well......

domestic_goddess

Halifax were great with me. Even on the phone the lady I spoke to was nice. No threats to close account (even though I hardly use it anymore anyway). My letters were always answered promptly and even if they didn't say what I wanted them to say (ie. full refund on the way). In fact I am thinking of moving my dealings back to them as I dont think that my bank know what good customer service is. They paid up shortly after acknowledging my moneyclaim file. I think all cases will have to go that far now.

Good luck

EdinburghKev

I have just filed a claim with the Small Claims Court in Edinburgh to get back over £2400 in charges over the last 5 years. In Scotland you must keep each claim under £750 so I will need to make 4 claims one after the other.

The Halifax offered me £750 as a full and final offer, I declined.

The CAG ( http://www.consumeractiongroup.co.uk ) has been amazing and helped at every stage.

simong6

simong6 wrote:

I have down loaded the letter templates from

www.consumeractiongroup.co.uk

and am about to send my first letter today!

wish me luck!!!!

ok the post man has just collected the mail sack from work,

i am actually quite nervous about the out come!