Ulster Bank Customer Relations contact number?

aaronmcl

Can anyone provide me with this?

I spoke with Head Office who said they didnt have such a dept (lying *****), even though i explained that i had received correspondence from them!

Edit: I've googled for it but couldn't find it

Artofdookie

If they dont have that dept, ask them why their address is on the UB website

Our Customer Relations Unit is a specialist team who will investigate your concern fully and aim to reply within 2 weeks of the date you contact us. If the investigation is likely to take longer, they will keep you fully informed of progress.

You can write to the Customer Relations Manager at the address shown below. Please quote your account number, branch sort code, details of your concern and what you would like the Bank to do to resolve it.

Ulster Bank
FREEPOST BEL 4084
Customer Relations
Belfast
BT1 5BR

Thriftylady

they are based in Dublin (even though the Freepost address is Belfast), but I don't know a phone number for them. sorry

aaronmcl

Its ok, im going to write to them.
Thanks anyways.

arkonite_babe

This may or may not be the details for the Dublin HO

Give it a try anyway:

Ulster Bank Ltd
33 College Green
Dublin 2

Telephone:
01-6777623

Thriftylady

arkonite_babe wrote:

This may or may not be the details for the Dublin HO

Give it a try anyway:

Ulster Bank Ltd
33 College Green
Dublin 2

Telephone:
01-6777623

College Green is just a branch, but not to worry because they never answer their phones anyway, and on the rare occasion that they do, theres a good chance they will say 'who told you to ring this number?'.

rjh090384

no college green is the main hq as well as a branch and their customer relations department is based there. i dont have the number though. if you phone your local branch you can ask them for the number. if it is call handling you get through to they will have the number.

declanh

I would not count on them being too responsive.
I've had them mess my account up twice in the last 2 years (including the accidental misplacement of some of my money!) and they were very slow to respond and hard to contact.

I've currently a query outstanding about the woeful changes to their internet banking service - their login process the most unfriendly ive ever come across ...

eg "Please type the 11th and 16th characters of your password" - as if thats easy to know in your head without writing it down.

It will be interesting to see if they reply at all!

BigAl94

Ulster Bank Compaints Handling Procedure is clearly explained here http://www.ulsterbank.com/ni_global_options.asp?id=GLOBAL/CONTACT_US
College Green is just a Branch, the Head office is at Georges Quay Dublin

Thriftylady

declanh wrote:

I've currently a query outstanding about the woeful changes to their internet banking service - their login process the most unfriendly ive ever come across ...

eg "Please type the 11th and 16th characters of your password" - as if thats easy to know in your head without writing it down.

It will be interesting to see if they reply at all!

if you have a Mint credit card, the login process is exactly the same, it must be a Royal Bank of Scotland thing.... The minimum length of password is 8 digits, so I ended up choosing one that was only 8 digits long because that made it a lot easier to remember without running out of fingers to count on......

Thriftylady

rjh090384 wrote:

no college green is the main hq as well as a branch and their customer relations department is based there. i dont have the number though. if you phone your local branch you can ask them for the number. if it is call handling you get through to they will have the number.

sorry but its not the main HQ, thats in Georges Quay, Dublin 2. Ulster Bank used to have 'head office' departments all over the place, (Belfast and Dublin) with no actual main building. At that stage I think (though I'm not 100% sure) that College Green was their registered head office in the Republic of Ireland, but on their paperwork it now refers to their head office being Georges Quay (RoI) and Donegall Square East (NI).