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Vent: Hotpoint Dryer
liam8282
Posts: 2,864 Forumite
I purchased a Hotpoint Dryer 18 months ago, which has a 5 year parts guarantee.
The 12 month guarantee passed and I did not pay the renewal for the extended guarantee, as I thought the 5 year parts guarantee would be sufficient.
Now, the heating element has broken on my dryer. I called a local repair man who came out and looked it at me.
I thought it would simply be a case of calling Hotpoint and claiming for the new part under the 5 year parts guarantee, but I thought wrong.
Hotpoint state the 5 year parts guarantee only covers you when they send out their own engineer to fit the parts.
However, on there website Hotpoint offer a fixed rate for repairs which includes the parts anyway!!
Basically, the 5 year parts guarantee is worthless. If anything breaks you have to pay the same fixed rate fee for the repair / parts, guarantee or not.
:mad:
The 12 month guarantee passed and I did not pay the renewal for the extended guarantee, as I thought the 5 year parts guarantee would be sufficient.
Now, the heating element has broken on my dryer. I called a local repair man who came out and looked it at me.
I thought it would simply be a case of calling Hotpoint and claiming for the new part under the 5 year parts guarantee, but I thought wrong.
Hotpoint state the 5 year parts guarantee only covers you when they send out their own engineer to fit the parts.
However, on there website Hotpoint offer a fixed rate for repairs which includes the parts anyway!!
Basically, the 5 year parts guarantee is worthless. If anything breaks you have to pay the same fixed rate fee for the repair / parts, guarantee or not.
:mad:
0
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