Cost to fix my laptop

el_gringo_3

What do PC World charge for this kind of thing?

I know a couple of years back it was £14.99 for memory installation there, a five minute job with even the most cramped cases. On a similar scale, £50 for what you got is a bargain.

CHR15

Okay, my £10 would not involve any collection/delivery etc. just give me the lappy and pick it up tomorrow type of thing. It costs me nothing other than time and as we all seem to agree, most of the time it is doing it's own thing with only a few mouse clicks & keystrokes from me.

Nor for £10 would I expect to give any follow up support. It's a bargain price, want support, dig deeper.

If I charged £50 I would feel obliged to do more, and offer more. This is why I say £50 is a shop price where you would expect some follow up.

I certainly wouldn't advertise this though and happily do it for friends for nothing (and do frequently), or £10 if it's a friend of a friend.

I did charge my mate £10 for changing his laptop screen when his daughter cracked it (that should have been more lol )

I also charged another friend a bottle of Red Wine for changing the laser in his PS3.

But I don't make a business out of it (I would have to seriously reconsider my pricing structure lol :).

Oneday77

CHR15 wrote: »

But I don't make a business out of it (I would have to seriously reconsider my pricing structure lol :).

And your tax return :rotfl:;) lol

GunJack

£50 may be slightly steep...I usually go with £30-£35 for that sort of job, but that usually involves clearing the infections, installing full security and tools suite, cleanup and defrag (but then I only do this part-time, as mentioned above if it was a full-time business, it'd be more)

Saving_spree

It is definitely reasonable.

motorguy

CHR15 wrote: »

Okay, my £10 would not involve any collection/delivery etc. just give me the lappy and pick it up tomorrow type of thing. It costs me nothing other than time and as we all seem to agree, most of the time it is doing it's own thing with only a few mouse clicks & keystrokes from me.

Nor for £10 would I expect to give any follow up support. It's a bargain price, want support, dig deeper.

If I charged £50 I would feel obliged to do more, and offer more. This is why I say £50 is a shop price where you would expect some follow up.

I certainly wouldn't advertise this though and happily do it for friends for nothing (and do frequently), or £10 if it's a friend of a friend.

I did charge my mate £10 for changing his laptop screen when his daughter cracked it (that should have been more lol )

I also charged another friend a bottle of Red Wine for changing the laser in his PS3.

But I don't make a business out of it (I would have to seriously reconsider my pricing structure lol :).

But then you're comparing your (undervalued) rates that you charge friends and relatives to some IT (semi?) professional trying to run a business? You're not comparing like with like and you're setting an expectation with the O/P that is not going to be able to be met.

You're not running a business at those rates and you're not providing any warranty or support on what you're doing.

It would be like someone asking is £50 a fair price to have their car recovered after a breakdown, and you saying 'oh you're being charged far too much i've towed some of my mates cars home and only charged them a tenner'

nomoneytoday

I use to charge £52.88 and offer a 12 month guarantee on any parts used

(27 years electronics and computer experience)

claireac

My dh runs his own pc business and charges £35 for the work the op had done. It's cheap for around here and it's meant to be! He's not been going for too long, so the idea is to attract customers with the cheaper price. So far so good, BUT people do expect a hell of a lot, and they want it instantly!!

motorguy

nomoneytoday wrote: »

I use to charge £52.88 and offer a 12 month guarantee on any parts used

(27 years electronics and computer experience)

Before i stopped doing it i concluded the same approach. Charge a reasonable sum and dont aim to be the very cheapest. Even if the fix appears a relatively simple one, most people end up coming back with some other whinge that they expect you do deal with FOC

motorguy

claireac wrote: »

My dh runs his own pc business and charges £35 for the work the op had done. It's cheap for around here and it's meant to be! He's not been going for too long, so the idea is to attract customers with the cheaper price. So far so good, BUT people do expect a hell of a lot, and they want it instantly!!

Yup. And they'll blame you for anything that subsequently goes wrong over the lifetime of the computer!!! :mad:

I did it full time for 18 months and i came away so disillusioned with the general public.