Halifax jokers

thegrinner

My Halifax cc fell into arrears in August when work dried up. I've been makiing my usual monthly payment but the arrears built up over a couple of months to £500.
I've had a claim upheld for missold ppi, and with 8 years of premiums, there should be a fair bit coming my way.
The day after I was informed they were refunding my account, they sent me a default notice (2nd class post, as it obviously isn't that important!) saying I had until 23rd Dec to pay off the arrears otherwise a default would be issued.
I phoned them the day I received the default notice and explaned the situation with the ppi, and was told that when the ppi pays out, the account will be restructured to clear the arrears.
I was a little bit surprised, when this morning I get a letter from Halifax (dated 15th) saying that I had failed to pay off the arrears, and that a default has been added to my credit file, account terminated and passed to a debt collector.
I've phoned them to ask what the f#?k they are playing at, to be told that it was a standard letter sent out by 'the system' and that I could disregard it as the account will be sorted out with the refunded ppi.

The arrogance of these banks is unbelievable, given whats happened with the account so far, I was half expecting this to happen. But for someone not expecting it, at this time of year, this could be very distressing. It angers me that banks are always take, take, take, with no respect for customers when things work the other way.

Sorry this was a bit long, I needed to get it off my chest!
Rant over

jonesMUFCforever

It may be arrogance on their part by why did it take you 8 years to decide that PPI had been missold?

'Take take take' - who exactly spent the money and is now unable to repay??

Harsh I may be but there is always 2 sides to a story.

Moggles_2

You could have avoided this hassle by making the minimum payments required each month. The Halifax currently asks for just 1% of the balance owing, among the lowest available from any cc provider in the UK.

lisyloo

Perhaps you shouldn't take take take the credit.
What about not taking it and saving up before you buy stuff?
You wouldn't have any of these issues at all then.

thegrinner

lisyloo wrote: »

Perhaps you shouldn't take take take the credit.
What about not taking it and saving up before you buy stuff?

Thanks for the advice, kinda ironic on a credit card forum don't ya think?

ILW

thegrinner wrote: »

Thanks for the advice, kinda ironic on a credit card forum don't ya think?

Yes, I agree.
The proper advice should be get as much credit as possible, spend up to the limits and then get some more. Then when it all goes wrong blame the banks for their arrogant attitude and sheer greed.
Is that better?

never-in-doubt

ILW wrote: »

Yes, I agree.
The proper advice should be get as much credit as possible, spend up to the limits and then get some more. Then when it all goes wrong blame the banks for their arrogant attitude and sheer greed.
Is that better?

Now that's what i'm talking about mate - wonder why it took you so long to convert to my way of thinking? :rotfl: :rotfl: :rotfl:

marksoton

thegrinner wrote: »

Thanks for the advice, kinda ironic on a credit card forum don't ya think?

And why is that ?

Plenty of people take advantage of credit and pay it in full each month. It's the best way to treat CC's and means YOU can make money from them.

Besides which, even if you don't pay off in full you should always be able to manage at least the minimum payment. If you can't, then trouble looms ahead...;)

opinions4u

thegrinner wrote: »

My Halifax cc fell into arrears in August when work dried up. I've been makiing my usual monthly payment but the arrears built up over a couple of months to £500.

To make your usual monthly payment and end up in arrears means that you have been paying less than the minimum payment required under the agreement.

I've had a claim upheld for missold ppi, and with 8 years of premiums, there should be a fair bit coming my way.

Lucky you. Out of interest, in what way was it mis-sold?

The day after I was informed they were refunding my account, they sent me a default notice (2nd class post, as it obviously isn't that important!) saying I had until 23rd Dec to pay off the arrears otherwise a default would be issued.
I phoned them the day I received the default notice and explaned the situation with the ppi, and was told that when the ppi pays out, the account will be restructured to clear the arrears.
I was a little bit surprised, when this morning I get a letter from Halifax (dated 15th) saying that I had failed to pay off the arrears, and that a default has been added to my credit file, account terminated and passed to a debt collector.

Not clever on their part.

I've phoned them to ask what the f#?k they are playing at, to be told that it was a standard letter sent out by 'the system' and that I could disregard it as the account will be sorted out with the refunded ppi.

Keep a note of who you spoke to and when. Just in case.

The arrogance of these banks is unbelievable

Should they enforce their letter instead then? It sounds like they were reassuring you that there had been a mistake. Not arrogant at all.

given whats happened with the account so far, I was half expecting this to happen. But for someone not expecting it, at this time of year, this could be very distressing. It angers me that banks are always take, take, take, with no respect for customers when things work the other way.

But you are the one that is £500 in arrears. You are the one that took and then didn't repay the minimum amount required. Why do you think it would be distressing at this time of year in particular? Should banks just "let people off" because it's Christmas?

Don't expect sympathy when you are yourself out of line.