HDNL delivery

carolfunkydiva

How inept they appear to be. Had day off today to take re delivery of 3 parcels as agreed by phone with their depot last week. Rang them at 3pm to be told that they have been rescheduled for tomorrow as they are too busy to deliver today. The girl also 'advised' me not to order xmas presents a week before xmas as that was leaving it too late.
Well it bleedin wasnt - its HDNLs incompetence at delivering on the agreed day thats the problem not me ordering 10 days before the 25th.My only option now is to keep the garage unlocked all day and hope the contents arent stolen.
I am so furious at my wasted day today and her attitude that I am wacking a complaint letter out to them. I truly am so placid about these things usually but this took the biscuit.
am I over reacting?

Volvic

They're pig ignorant! They throw valuable parcels around like hot potatoes and their staff just couldn't give a toss. I would have told the woman to get stuffed, most sites advertise last day deliveries and I'll take full advantage of those, and expect delivery in time.

carolfunkydiva

emailed m and s an hour ago:
quick response - impressive!!!
Thanks for contacting us about the service you received from HDN.

I'm sorry to hear that you weren't satisfied with this and I've looked into your query. I'd like to assure you that this wasn’t up to our usual standard of service and we are certainly looking into it.

I'd like to advise you that I've passed your comments to the relevant department who will look into the matter further and we'll take appropriate steps regarding this.

.....With £5 credit added to my account

I_know_my_ABC_and_my_CMYK

I had a terrible situation with these last year with an order form Thorntons. I wont order on line again with them unless they change delivery company's. I have been to the shop and bought this year. The person delivering the items had them for over a week before she decided to get off her backside and deliver them. In fact Thorntons delivered them via special delivery at their cost 5 days before she did so had to return them at Thorntons expense.