EDF - totally confused!

SusieWinwood

2 years ago I got a massive (£400) gas bill as although I was assured (yet again) that I was paying enough the sums just didn't add up. Consequently, I had to have a stupid prepayment meter fitted. I've just checked and there is £13 odd left to pay. I rang EDF to check this and was told that a bill was due to be printed tomorrow but I am £227 pounds in credit?? This might be reduced when my bill comes next week.

How can this be when I thought I was paying off the bill through the meter at £3.50 per week? I thought once the owed amount was zero then that was it - the debt had been paid off and I could have the meter removed.

I've no idea how you can get in credit with a prepayment meter

Any ideas anyone?

TIA

Susie

dogshome

Hi SusieWinwood - As you say the sums don't seem to add up. However Customer Service Desks don't always give the correct answer, so you will wise to wait for the written bill.

Your £3.50 a week would zero the debt at about this time and you seem to have kept a close eye it, so there is only a slight chance that the meter was collecting debt at a higher rate than £3.50 week - (£6 would pay off the debt and build up a £227 credit)
.
However, if you still have those bills from 2 years ago, ( EDF will supply them if you don't), take a close look to see if the readings were Estimated or Readings - it could just be that a large proportion of the debt occured because your bills were based on Estimated consumption that was higher than your actual useage.

EDF having had a debt problem with your account, albeit one that is now resolved, will not be keen to change you onto a credit meter - but if you can show that a lot of it was 'phantom' debt caused by thier over enthusiastic Estimated readings, you can argue your corner from solid ground
Good Luck