Advice on delivery issue?

chowgilly

Im a bit confused as iv never had any issues like this so thought this would be a good place to start.

I ordered a pair of slippers from Tesco online monday last week, and when checking the tracker thing today, found that according to Hermes the courier company, they delivered to my porch wednesday. I have no parcel, have no indication that the parcel was delivered? The porch is like a buffer between our front door and the door is sometimes left ajar so chances are someone could have walked past, seen the parcel and taken it.

Now is it Hermes fault for not ensuring it was delivered to a person by just leaving it in the porch when i didnt specify in the delivery details for them to do that?

Iv called Tesco and they are gonna get back to me in the morning when they get an email back from Hermes, but it would be good to know where i stand on this as he said i may have to re-order the item, so would i have to pay again?

Many thanks

Forris

It may not be Hermes' fault, depending on wether or nor their contract with Tesco requires that they obtain a signature. The main thing is, it is NOT your fault. You have paid for an item that you have not received, and Tesco will be unable to prove otherwise. You need to ask Tesco to resend the item or refund your money, whichever is your preference. Don't let them fob you off with saying that they need to speak to the delivery company - that's their problem, not yours!

chowgilly

Thanks Forris, they are going to get back to me in the morning. If not ill be calling them again myself and asking that they resend it, not that im going to get it in time for xmas now as it was an xmas gift for my father but heyho.

chowgilly

Just thought id say, it got sorted, Tesco called me back as promised and said i could have my refund as the slippers were now out of stock!

Forris

How gracious of them!!

Glad that you got some sort of resolution.

Merry Xmas