Faulty Truecall and/or recorder - bought from two different places

DrScotsman

*sigh*

I bought Truecall from Play.com and bought the recorder from an Amazon marketplace seller. For those who don't know, Truecall is basically a nuisance call blocker, and if you buy their add-on "Truecall recorder" then you can record calls (the "recorder" is just an SD card, but the unit will only accept "official" SD cards). Both were under £100 but paid on a VISA credit card.

I only bought the thing for recording calls, everything else was just an extra. Without the SD card inserted everything (but recording) functions flawlessly. However with the SD card inserted calls cut off after about 0.5-2 minutes. I called up their tech support today and was told that this is a known problem and the engineers are fixing it "as soon as possible" :eek:. So basically I've bought a product with an inherent fault. Great.

Now I'm happy with either a repair, replacement or refund - I'd prefer a repair/replacement, but of course if all units are inherently faulty then the refund is obviously the only option. But no matter which I go after I'm going to face a lot of problems:

• I don't know which one is faulty. I know it's far more likely to be the Truecall unit at fault, but I can tell that both the Amazon Marketplace seller and Play.com will probably try to blame each other saying it's not their responsibility.
• Play.com will test the unit and probably deem that of course it's not faulty, since they won't have any Truecall Recorders on them :rolleyes:
• If all else fails I should be able to return the recorder under the distance selling regulations (not yet been 7 days), but getting either of them to pay postage won't be easy
• Play.com are in Jersey, do they have to abide by SOGA? DSR?
• To make things worse, Play.com don't mention the recorder functionality in their description.
• Play.com try to hide their contact details at ALL costs!! I've found a phone number but that's it, and I don't think I'm ready to call them about this.

Basically, I could really use some MSEers advice on this, I really don't know where to start.

chris1973

Not surprised you are having problems. My truecall went faulty after just a few months of operation, due to a 'software fault'. Seems to me, given your experience that this product has a lot of bugs still to be ironed out. Still at least you got offered a refund!, i'm left with a £99 paperweight!.

pendulum

Contact the dragons

DrScotsman

That's unacceptable chris, who's the retailer and how many months since purchase?

If it's under 6 months your Sale of Goods Act rights state that the burden of proof is upon them to prove it was not inherently faulty. If it's over 6 months the burden of proof is on you to prove it is inherently faulty, but just call up Truecall and record the call and there's your proof.

Btw I got everything refunded. Play.com did initially refund me far too little return postage (£1.40 when I spent £6.70 but the absolute minimum possible is over £2.20 for 2nd class not recorded), but I got that sorted.