NPower contacts

Rich44_2

Hi

Has anyone got email addresses etc of the CEO of NPower? They are such a bunch of useless muppets.

Changed to them awhile back when we were on E10 told they supported it no problem, no end of billing problems and oh we don't support E10 sir, arrrrrgh!!

Ok swapped to E7 to try and save some money as E10 was killing us so meter swapped out 13th May (I know I know not the best of days...)

1 month later gave them meter reading got oh that's not right sir etc etc you're reading it wrong, no this is a brand new E7 meter hence why the reading is only 10 or so instead of in the thousands, got oh we'll have to look into that as we don't have the details.

Called me back and said we need the meter ref and meter readings as company that swapped it haven't provided them and there should be a tag attached to the meter - no there isn't, they basically don't believe me luckily at that time a chap turns up to read the meter so I gave him the phone and he gave them the meter ref etc.

Heard NOTHING from them after that despite asking for bills, giving meter readings etc until TODAY got an email to say your bill is ready, ok lets have a look and I nearly DIED over £2000 for SIX MONTH lecky for a 2 bed bungalow when that was during the warm months of the year so no heating on.

Looked at the readings (estimates of course) and the meter readings are in the tens of thousands so presumably from the old meter. So when old meters are taken out they are reconditioned and reused with the same meter ref?? Only thing I can think of is someone else has this meter and we're being billed for it as they still think it's ours? Other than that it's just because they're a bunch of useles **** ups.

Also you'd think that considering our bill was £840 for a whole 12 months last year they would have thought that estimate is a little high lol.

So they basically think in 6 months we've used over 15,000 kWh

Also they still have us down for E10 even tho we have an E7 meter, the unit price is thus wrong on top of the rest.

I've sent them a message as they're not open sundays but honestly

Oh and that email I got today, looked online and the bill is dated 27th November I mean !!!!!! that's nearly a MONTH ago.

If we didn't owe them money we'd be off like a shot they are worse than useless.

If anyone has any suggestions of contact details for someone at Npower who can actually do their job i'd be grateful for the details.

You know I phoned them up to find out when the off peak times are for E10 and they didn't know and told me to phone up EDF, what a shower

kippen_noedel

Can't find one for Andrew Duff CEO but did find this one, ex head of customer Service

Kevin Miles CEO of NPower Retail
RWE npower
Corporate Communications
Windmill Hill Business Park
Whitehill Way
Swindon SN5 6PB



interactive site for NPower
http://thebrighterenergydebate.npower.com/

Rich44_2

Ta, i'll wait and see if I get a reply tomorrow and take it from there otherwise a harsh letter is going to the CEO's office

DirectDebacle

Has anyone got email addresses etc of the CEO of NPower? They are such a bunch of useless muppets.

Have a look at this page:

http://www.rwe.com/web/cms/en/97756/rwe-npower/about-us/management-team/

If it opens in German then click 'English' @ at top right.

Premier_2

Rich44 wrote: »

...You know I phoned them up to find out when the off peak times are for E10 and they didn't know and told me to phone up EDF, what a shower

Presumably that is because you live in the EDF regional supply area.

It is the regional suppliers, not your individual supplier, that sets the peak and off peak times.

If you feel your issue has not been properley addressed by nPower customer services, their complaints policy is here:
http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/digitalassets/puttingthingsright100108.pdf

Rich44_2

I know it's the regional supplier but EDF were about as much use as a chocolate fireguard when I mentioned E10 hence why I phoned npower in the first place.

Thanks for the complaints procedure leaflet but tbh it's as worthless as the company themselves as to date they have ignored every stage of it every time i've complained to them.

I got an email back from CS today saying sorry we're hoping the meter exchange will be completed soon IT WAS CHANGED ON 13TH MAY HOW LONG DO YOU NEED???

No mention of confirming no debt enforcement action in the meantime, no mention of why this has happened and no mention of when it's going to be sorted.

PATHETIC

Katie-Kat-Kins

Npower do support E10, they don't all seem to realise that they do..... and it confuses the heck out of their staff but we have E10 with Npower!

Our bill says E7 though.....................

Not too impressed with their service but they do offer E10 which is difficult to get hold of and it comes out fairly cheap I think, though I must do a comparison. It is just such a faff when you can't use the comparison sites!

Premier_2

Rich44 wrote: »

...Thanks for the complaints procedure leaflet but tbh it's as worthless as the company themselves as to date they have ignored every stage of it every time i've complained to them...

How can they be ignoring you at every stage? The final stage, in common with all gas/electricity suppliers complaint procedures, involves you contacting the energy ombudsman directly.

oldsam

IF GET A REPLY FROM ANY DIRECTOR OR HIS A/p this side of heaven from NPOWER - then if they Reply - You can write to the H.R.H. for a medal- Because I wrote to the Big Boy in Essen , Germany. about customer service levels within the firm in the U.K.you will still not get even an acknowledgemet - with same results you are getting - But you can point out that how much in money terms , They can lose a year by you walking away - with services you had in mind awarding to them - Replacement heating - new wiring - plumbing - the cost of fuel supplied - plus any breakdown insurance .
Our family as a group has 3 households so you do have clout in that direction no one wants them now , after my problems with Npower. I think that cost them in lost business at least £ 40,000 ongoing - I wish you Luck - RICH 44