I now have 2 phone lines??

lola34

We got Virgin tv and phone in on Friday, all is fine but we have 2 phone lines, one downstairs and one up, we have a new number and this has been connected dowstairs, but upstairs is still the old tiscali number and where the computer is plugged in. Should Ihave told Virgin about upstairs or should it have changd over anyway? or does it need additional cabling? surely they would have informed tiscali they were tsking over as the phone line was tiscali and is going back to BT.
Has anybody else had any experience of this?

spike7451

It's your responsibility to tell Tiscally,not VM.The cable phoneline is entirely different than your old Tiscally/BT one &,if you got cable installed & NOT VM National,then you are cannot use ADSL BBand on a Cable phoneline.

surely they would have informed tiscali they were tsking over as the phone line was tiscali and is going back to BT.

Is BT taking over the line or VM? Or is it being turned off?
If you have had a new Cable phone installed (with new CTE5 master) downstairs,VM CANNOT take over the Tiscally/BT phone upstairs,This belongs to BT & is not/cannot be connected to Cable.You can use it for Virgin National however.

lola34

Phone line downstairs will be VM, so if I only had that phone line would I not be able too access the internet through it, am currently with Tiscali but tied in until Easter '10.

spike7451

lola34 wrote: »

Phone line downstairs will be VM, so if I only had that phone line would I not be able too access the internet through it, am currently with Tiscali but tied in until Easter '10.

If it's Virgin cable,then no you would'nt.Cable works entirely differently.(And because you got a new phoneline installed I'm guessing it is)
As I said,you cannot use any ADSL BBand on a cable line.
Did the installers fit a box on the outside of the house?Pull a new cable up to the house or was it already in.
Where the TV is,do you have one of these boxes?(or similar,only photo I could find)
http://homepage.ntlworld.com/altisuk/fm/isolator.jpg
If you have this,then it's deffo Cable service you have.
Spike (ex NTL/VM Service Tech)

lola34

Yes its those, they were still in from comcast many years ago. I'll prob just keep it all as it is, I'll still need the old phone line for the computer upstairs just won't use the phone or might phone tiscali then once I can swop over prob just turn the rest to Virgin- thanks for your help spike