New Ofgem Rules From 18/1/2010 For Gas And Electricity DoorKnockers

utilitybroker

"Ofgem has introduced tougher rules on doorstep sales
ensuring that suppliers provide customers with written
estimates before any sales are concluded. This will enable
customers to compare the offer with their current deal. And
a new requirement that any information used in marketing
activities is clear, accurate and easy to understand is also
being applied to cover telesales."

This requirement for written estimates to be given to customers during visits from doorstep salespeople will come into force on 18 January 2010 .

http://www.ofgem.gov.uk/MEDIA/FACTSHEETS/Documents1/probefs.pdf

Plushchris

LOL @ Smallprint

Can tell you are an energy broker!

utilitybroker

Plushchris wrote: »

LOL @ Smallprint

Can tell you are an energy broker!

I am not a energy broker. I was more of a Telecom Broker now retired.:D

The same Ofcom media fact sheet touches on small biz,and energy brokers

"Ofgem has increased protection for micro-businesses with
new rules meaning that:

l before entering into a contract a customer must be
informed of the key terms and conditions;

l within 10 days of a contract being agreed (or if an
existing contract is extended) the customer should
receive hard copies of the full terms and conditions and
a statement of renewal terms (if the contract is of a fixed
length);

l customers will be contacted a minimum of 30 calendar
days before the end of the notification window with an
explanation of the options available including advice on
what they should do to stop their contract from being
rolled over, if they don’t switch or negotiate a new deal
the maximum length of time a contract can be rolled
over for is 12 months’; and

l at any point from when the contract is agreed until the
end of the notice period, customers can give notice that

they wish to terminate"

"Ofgem has no direct powers to regulate brokers but has
recommended that they take steps to improve their business
practices and hence, customer confidence. Ofgem is urging
them to promote existing or new codes of practice to
encourage best practice and transparency, particularly on

which suppliers they represent and how they are funded."