A&L Refer a friend and get £50 'or not as the case may be'

jasmin10

I opened a A&L Premier Direct account in March and also referred a friend (my partner). The lady on the phone said that we would both get £50 if she did it for me there and then. No problem, all sorted. I also referred my mum to get another £50.

After not hearing anything I chased A&L this week and they said that I hadn't met all the criteria. err scuse me yes I have. everything was set up and paid in on time. No they said, you didn't send in the slip for referring your partner. I explained that the lady on the phone had said she sorted everything out and that I didn't need to do anything. The lady told me that I would need to complain in writing. Why, oh why do you have to fight for everything???? I believe that some of you may have a letter template that I can use.

With regard to referring my mum. they said that I would need her account number. Surely they shouldn't expect people to hand over account numbers and besides as this was a referral I was arranging we did send in the slip, so they should have all these details.

Any help would be great please.

Sam

Sillychuckie

There is no actual time limit specified with regards to how quick you must get the voucher in.
If I were you, I'd just send one now... (as well as perhaps a letter of complaint along with it).
PM me your email address if you want one.

jasmin10

mm I hadnt noticed that there was no expiry date or deadline to hand the voucher in. Even so I did hand it in for my mums referral but was told that it was sorted on the phone.

I would appreciate a copy of a letter I can use though. I will pm you my email, thanks for your help.

Sam

jasmin10

Does anyone have a letter with a bit of umpf I can use??