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Price Promise/pre payment
Options
Been in discussions with British Gas to get my pre payment meter sorted out. Ended up making a complaint.
The debt on the meter is back to what it should be. The guy explained why there has been probs putting me onto the click pay as you go. The reason: I was on price promise. This would be a higher charge. I did not sign up to this. Never heard of it. Far as I was aware I was on standard tariff.
Can you get this price promise with Pay as you Go (Gas)?
The whole British Gas is really doing my head in to say the least!
The debt on the meter is back to what it should be. The guy explained why there has been probs putting me onto the click pay as you go. The reason: I was on price promise. This would be a higher charge. I did not sign up to this. Never heard of it. Far as I was aware I was on standard tariff.
Can you get this price promise with Pay as you Go (Gas)?
The whole British Gas is really doing my head in to say the least!
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Comments
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There were fixed price options available for PAYGE meters, so it is possible.
If you didn't sign up for one you could try asking them to find the sales call (or equivalent).
Write in, be polite, and ask them to investigate the difference in cost, explain that you don't remember agreeing to it (especially as you were looking at Click).
No guarantees, but worth a shot.0 -
Yes will do that. Going get MP involved. Basically had enough. Going round in circles with them. She can raggle etc as I'm not fit to.0
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British gas Energy capped my mums gas ?? to fixed price 2011 but didnt do it with the electric so ask for the call to be pulled and listened to and if they cannot find it request to be transfered to click energy.His Heart Proved He Was A RedSuarez, SuarezWe Bought The Lad From AmsterdamWe Know He's Not a Chelsea Fan.Fernando Torres = El Judas0
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I made a complaint online via british gas website. Few days later they phoned. Guy explained the reason why the gas meter was having probelms going to click. He said I was on the standard with price promise. Then said something about it costs more or something. Then he said he will put through click pay as you go for the gas. Thats the 8th person! To say they will put me on Click pay as you go. The electricity went fine. No probs.
I moved in here. A dry gas meter. Pre-payment goes in. I never phoned or signed up to any tariffs. Since the guy phoned I took the decision to phone pay as you go myself. They said I was on standard for gas! Even though currently my tariffs are higher than the standard rate.
I've tried to find the price promise tariffs for pre payment. But cant. This whole issue is one nightmare!0
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