Do I have a right to a refund??

cheekymonkies

Hi,

I paid £32 for car hire from Ebookers for Hertz in Glasgow airport. I paid with my Maestro card, the only card I had. I saw the website said a credit card was needed but assumed as they accepted my debit card as payment that it wouldn't be an issue.
I later realised the booking was incorrect and rang them. I had to pay another day's rental as incorrect times had been quoted. So it now came to £64.
On arrival at the airport, they refused to hire car as I did not have a valid credit card. They said we could have car for £550 deposit but we could not afford this. We were given Hertz leaflet and advised to claim a refund. We then paid Enterprise and got another hire car.
However we are being refused a refund by Ebookers and Hertz. They are saying it is own own fault and website states credit card is needed. I still feel like we are having to pay for a service we did not receive.
Enterprise also stated that the charge for car hire was £56 and we were paying £150. Instead we were refunded £108 and when I queried it, the charge was quoted incorrectly so we ended up paying a smaller deposit.
I just feel we are really out of pocket over the whole thing and Hertz/Ebookers are being so unhelpful and refusing to compromise. Any ideas on next option? Direct communicatoin, whether it be phone or email seems to bring no luck...

computershack

I think you need to write off the money. It did say credit cards are needed.

cheekymonkies

it does seem to be looking that way

Wig

I think I saw this issue on watchdog or similar..... Don't remember the outcome, but I think it was "tough !!!!!!" IIRC

Pew_Pew_Pew_Lasers!

The terms of the contract state that a credit card is required, however I'd be surprised if the hire company can automatically keep all of that money, as their losses will amount to nothing like what you've been charged.

I'd keep pressing, and consider asking your local trading standards.

cheekymonkies

Interesting pew pew thanks...