Hp quick launch button help

*Anon*

Hi need some help here.

I have a HP Pavillion, and it has the quickplay touch sentive buttons, a bit like this one

http://www.fastrackcomputing.net/forum/images/HP_Pavi-HDX_7K.jpg

But the mute and the volume buttons are not working. Everything was fine a few days ago and all of a sudden they do not work. If i touch them you here the 'beep' but the mute button....doesn't change from blue when its not on mute to orange (mute) and the volume doesnt go up or down either. Tried with media player - also not working but the play and pause and other buttons work.

If i open quickplay - the buttons works? See image below if i click that the mute button above the keyboard turns to orange and blue respectively....



but they should work even without opening the quickplay browser thing.

Tried updating the quick launch software and tried system restore etc.

And tried hard reset like other websites mentioned where u take the battery out and press te power button. Nothing works.

Any help would be appreciated. Its not a huge problem just a rather annoying one!

Thank you.

4743hudsonj

go to the HP support site.

My old pavilion laptop has this issue once, you need to reinstall the drivers.

There should be instructions on there on how to do it, if not their support line should help with step-by-step instructions. Make sure to use saynoto0870 (google it) to find a cheaper rate alternative number so your dont pay through the nose for the pleasure of their support.

*Anon*

4743hudsonj wrote: »

go to the HP support site.

My old pavilion laptop has this issue once, you need to reinstall the drivers.

There should be instructions on there on how to do it, if not their support line should help with step-by-step instructions. Make sure to use saynoto0870 (google it) to find a cheaper rate alternative number so your dont pay through the nose for the pleasure of their support.

Which drivers? I did re-install the quick launch one but it did not work?

Thank you for your help. Much appreciated.

Yes i don't want to be calling them - too much hassle thats why i would like to try to fix it myself :rotfl:

*Anon*

Tried updating the context audio driver - still doesn't work..

more help/suggestions wuld b appreciated.

busenbust

Are the buttons hot-linked (associated) with specific Fn keys?

*Anon*

busenbust wrote: »

Are the buttons hot-linked (associated) with specific Fn keys?

Errmm - i don't think so. As quick play buttons are just touch sensitive so you dont press fn + any other key.

busenbust

^I realize you updated the HP QL software, but what of un-installing first and then re-installing? After the un-install I would cold reboot and only then re-install :cool:

*Anon*

busenbust wrote: »

^I realize you updated the HP QL software, but what of un-installing first and then re-installing? After the un-install I would cold reboot and only then re-install :cool:

Ok i will try that. Thanks.

*Anon*

Update: No use - tried un-installing then re-installing.

Mute/volume keys still dont work

busenbust

If this is a fairly recent purchase, then this is one for HP

*Anon*

Thanks for the help but no its about 2 years old now.

All of a sudden this has happened - no changes that i know of have been made to make the panel stop working