Zooplus Tracking Numbers/Couriers

lilibeth

Anyone on here have experience of which codes belong to which courier?
I have a code starting PBBT followed by ten numbers. They use DHL and Parcel Force for the UK but both are claiming it isn't one of their codes.

flyaway

lilibeth wrote: »

Anyone on here have experience of which codes belong to which courier?
I have a code starting PBBT followed by ten numbers. They use DHL and Parcel Force for the UK but both are claiming it isn't one of their codes.

Don't have any experience of codes but try emailing www.Zooplus.co.uk/contacts I know they use GLS which is part of Royal Mail and on their return invoice they say they use SOEE British partners of DHL.

Apricot

GLS are parcelforce by another name.
Have you tried UPS? I know it doesn't say they use them but im sure I had a tracking number for UPS similar to this.

allycat999

I tracked my parcel from zooplus using this
http://www.gls-group.eu/276-I-PORTAL-WEB/content/GLS/NL99/EN/1.htm

lilibeth

Thanks guys
I should have mentioned that I knew about the GLS thing and already tried them. I also had tried Royal Mail, DHL and HDNL out of sheer desperation. And I've now tried UPS as well. Nada nothing. They are only open Monday to Friday so I will have to wait till Monday to phone them. I just hope their customer service has improved from last time. It was dispatched on the 17th and with it not showing up on the courier websites I bet they have lost it or something. I bet I won't see it before the new year now. :mad:

spookylukey

I'm not sure the parcels are trackable anymore, I've tracked on the Parcelforce website in the past (for a GLS delivery) but the number sent in the Zooplus email that time was a 12 digit purely numerical code. My latest delivery had PBBT followed by 10 numbers and I couldn't track it on the parcelforce site. It also came from Bedford, not Germany as all the deliveries before have been, and looking on their website it seems they have a fairly new UK distribution operation.

The default selection for delivery has always been GLS for me, they only send it DHL if you physically change the option at checkout. Having said that my last order didn't give you the option to change as you couldn't uncheck GLS but that could have been due to the weight/type of products ordered?

lilibeth

spookylukey wrote: »

I'm not sure the parcels are trackable anymore, I've tracked on the Parcelforce website in the past (for a GLS delivery) but the number sent in the Zooplus email that time was a 12 digit purely numerical code. My latest delivery had PBBT followed by 10 numbers and I couldn't track it on the parcelforce site. It also came from Bedford, not Germany as all the deliveries before have been, and looking on their website it seems they have a fairly new UK distribution operation.

The default selection for delivery has always been GLS for me, they only send it DHL if you physically change the option at checkout. Having said that my last order didn't give you the option to change as you couldn't uncheck GLS but that could have been due to the weight/type of products ordered?

Ohhh you are very good Madam (Sir?):D:T That is heartening so hopefully it is on it's way. Regarding the not being able to choose DHL at checkout it has been the same for the past two orders for me. Last time massive order (weight/volume wise) this time little order. Last time I rang and they said that you have to phone your order if you want DHL so I did it over the phone. This time I just did it on the website so I'll get ParcelForce I suppose. Thanks again :beer: