Help needed

A1717

Hello

I hope someone can assist me.

I took out a loan for 25,000 back in October 2007, with PPI. When I came to make a claim on the insurance I was advised that I was not eligible. I claimed for missold PPI (using the templates from MSE) in January 2009 and on chasing the lender for a response was advised that they had not recieved my claim. I resent the claim on 25 June 2009 which was upheld. On 3 August 2009, they made a full and final offer of 5,251.00 with 3,400.49 to be credited to the loan account and 1,850.51 to be paid directly to me and confirmed that the repayments would not be reduced. I had claimed interest and requested a breakdown of the offer but this has not been provided to date.

My understanding was that the premium was more in the region of 8,500 (however I am unable to access my loan documentation as it is in storage). I had also made a disclosure request and despite chasing for this, this has not been provided to date.

I am not being chased by the lender (who is sending me e mails to "contact them urgently") for my decision on the offer. I have advised that I am unable to consider the offer without a breakdown or disclosure. It also says in the letter that I have six months from the offer date to contact the FSO.

Can anyone give me any advice on what I should do?

Many thanks

di3004

A1717 wrote: »

Hello

I hope someone can assist me.

I took out a loan for 25,000 back in October 2007, with PPI. When I came to make a claim on the insurance I was advised that I was not eligible. I claimed for missold PPI (using the templates from MSE) in January 2009 and on chasing the lender for a response was advised that they had not recieved my claim. I resent the claim on 25 June 2009 which was upheld. On 3 August 2009, they made a full and final offer of 5,251.00 with 3,400.49 to be credited to the loan account and 1,850.51 to be paid directly to me and confirmed that the repayments would not be reduced. I had claimed interest and requested a breakdown of the offer but this has not been provided to date.

My understanding was that the premium was more in the region of 8,500 (however I am unable to access my loan documentation as it is in storage). I had also made a disclosure request and despite chasing for this, this has not been provided to date.

I am not being chased by the lender (who is sending me e mails to "contact them urgently") for my decision on the offer. I have advised that I am unable to consider the offer without a breakdown or disclosure. It also says in the letter that I have six months from the offer date to contact the FSO.

Can anyone give me any advice on what I should do?

Many thanks

Hi there
I would suggest first by calling the Information Commissioners Office (ICO) and explain to them your predicament, and what you have done so far, see what they suggest, here:
https://www.ico.gov.uk/Global/contact_us.aspx

Did you actually request for a Subject access request (SAR) with an enclosed payment of £10 made by either postal order or cheque payment, they have 40 days to supply this.
Here below is the template letter of the SAR:
http://forums.moneysavingexpert.com/showthread.html?t=1475553

Please keep us posted of this, wishing you lots of luck.;)