TalkTalk Line Trip

calroz

My mother who is with TT, has had this problem with her phone now for coming up to 4 weeks! Tried all the things they suggest, different phones, but still having this ongoing problem. They say that the Line is fine, so want to send an engineer out to see where the problem lies. But if they find the problem inside she gets charged from £140. Is it more likely that this problem is coming from outside as there was BT engineers outside her property about a month ago doing maintenance work, but nothing to do with my mothers problem. Any advice please as her phone rings once then cuts off. Thanks.

DVardysShadow

Does she have a master socket with a detachable front and a test socket? Does she have the problem with the phone plugged into the test socket and the detachable front plate not connected to the test socket? [This is the NTE5 master socket]

If connecting the phone this way removes the problem, it is an issue with her own wiring, but if the problem stays, then it is TT's responsibility.

roybeng

can any one help with this

iv been with talk talk for almost three years three months ago i moved isp because i moved house and talk talk could not give me phone line or broadband for at least a month after i moved so i found an isp that could i gave talk talk three weeks notice of the chang now they are demanding £70 canciltion fee and they keep sending me bills for my phone line and broadband i took my phone number with me when i moved house talking to talk talk is like hitting a brick wall