Vanquis payment late

mr_cool

I have always paid my card off in full each month.

Despite the odd £1.00 and 1 £1.42 charge for no reason (which have always been refunded) I have never had any charges or interest.

My last statment came in (around £350) and due to it falling on a weekend? the payment was about 3/4 days late in getting to them.

They called me up and told me they had not recieved it, I told them I had sent it and it should be there by now. The woman said she would put a hold on any charges.

When my statment arrived it had a £12.00 late payment fee and "purchase interest @ 3.433% per month" = £20.40. I called them up and they said they would refund the £12.00 as a good will gesture but as it did not get to them till the 3rd of Dec the interest would not be refunded in any circumstances.

Is there anything I can do or will I just have to pay it.

How will this affect my credit rating which I have been trying to build up (this is my first card)

Thanks in advance
J

cifpower

You could ring again and ask but I fear you may just have to pay it.

mr_cool

cifpower wrote: »

You could ring again and ask but I fear you may just have to pay it.

Aye, worth another try but may just have to pay the interest.

Will it affect my rating even although they are refunding the default sum?

cifpower

It all depends if they mark your credit file with a late payment marker.

Bosie

Think if it is only a 'late' payment,couple of days and it was credited in time for the next statement date ie: 21 December. But a missed payment would be if it got to them on the 22 December.
I know this happened with my hubby's Cap 1, a day late getting in, but they refunded the £12 charge and up to now no late market on his files:rolleyes:

I have a Vanquis and if I send a payment via the Fast payment service or FPS it is on my account the next day.

Jemma-T

Phone them again and be very nice and explain everything very clearly.

And pay in plenty time next time.