Remember the Swan Slow cooker from LX direct?

taurusgb

I bought one of these and am now a slow cooker convert ..BUT mine has already let me down and I've now got two questions:

1) Has anyone else had trouble with theirs? First of all the knob fell off the lid and had to be fixed by my DH. Then, when I was cooking strawberries in it (to make jam) on Saturday, I could smell burning...on investigation, liquid was seeping out of the bottom into the slow cooker itself. After close scrutiny, found a hairline crack in the base:eek: . Now I KNOW I haven't droped, it, bashed it or even put it in the dishwasher - as I love it so much I looked after it better than the kids ...Turns out I was wasting my time with the jam anyway, because the darned jam thermometer broke while in the jam and as broken glass isn't high on my list of healthy foods, I ended up throwing the whole lot away :mad: :mad: :mad: Anyway I phone LX Direct - they want me to send it back and they will "look" at it - but since I can't prove I didn't crack it, I have a sneaky feeling I'll just end up out of pocket with the postage and still have no slow cooker...so.........

2) What model should I replace it with please?

MATH

What bad luck. I had a similar experience with my first slo cooker too although I am a bit heavy handed chucking things in the dishwasher!

There are two things you are always guarenteed to be ablt to pick up at the car boots.

1 - Heated Rollers

2 - Slo Cookers

I would never buy one brand new cos you can have your pick at the car boot for a couple of quid. I got a programable Delonghi for £4 last summer and while rooting about at the weekend saw at least 8 all different sizes and models.

sashacat

I got one at the time the offer was on at LX and it's been fine

Pooky

I've got a morphy richards 6lt big jobbie - I got it from Amazon for around £30 last year and although the pot cracked - just as yours has, and the knob broke on the lid, they replaced it all within 3 working days.....I can't fault their customer service at all.

MrsTinks

Uhmmmm I had EXACTLY the same problems!!! First the lid knob came off and i had to super glue it back on (their return prcess was a nightmare!) and then the base cracked all the way round about 1cm up from the bottom and basically came away from the top half... I called and complained in no uncertain terms and got a replacement sent out and old one was collected... so if they claim they have never heard of the problem before tell them they're lying!

finc

Ooh that happened to me as well. The lid knob fell off after the first time I used it. I also carried on rather than bother with their long winded return/refund process. No cracks in the base yet though (fingers crossed).

taurusgb

Thanks for all the replies (and the sympathy Math)...will phone them up again tmorrow Tine and try again. Meanwhile will have a look on our local freecycle - might find one on there if I'm lucky....have trouble getting to local boot sale as DD2 has got a weekend job to save for university and it's not on a bus route, so I get to be taxi driver....kids huh?:o