hmmm so much for 3 for 2!!!

vickibaker

I bought 3 lots of christmas lights from empire stores because with the 3 for 2 offer on at the time it was a bargain or so i thought

one of the lights ( unluckily for me the free one) has broken after 12 days use

i have been told by the company i cant have a replacement as they are sold out and as the item was my free one i cant have any money back for it or a credit towards the other 2 lights

i cant return the other 2 sets either which is the only way id get a full refund as they arent faulty!

is this right or do i have the same consumer rights ?


thanks
vicki

robpw2

if they dont have the item in stock they have to get them repaired or offer a refund
it

vickibaker

its not something they can get repaired according to them and as the item that is broken was my free one they have nothing to refund they are saying
so do i keep on at them til they refund me its value?

thanks again

Barneysmom

But they're not fit for purpose. Send them all back and claim a refund.......

robpw2

vickibaker wrote: »

its not something they can get repaired according to them and as the item that is broken was my free one they have nothing to refund they are saying
so do i keep on at them til they refund me its value?

thanks again

i woudl suggest you take them all back and get a refund that way

Poppy9

Ring consumer direct to clarify your position and see how to progress the matter.

I find it quite funny that they say the free set are the faulty ones assuming they are 3 identical sets of lights, how the hell do they know!!:D

Anihilator

Why cant you get a similar product

vickibaker

they have completely sold out of all their christmas lights so havent got anything to offer me apparently

Lip_Stick

Someone else posted with regards to free items yesterday, so I remember reading a post that contained this:-

From Martins Consumer rights guide:
' if a free gift comes with something else, maybe a free bike when you sign up to a gym contract or a free matching toaster if you buy a particular brand of kettle, and the free item later becomes faulty, you have the same protection as if you’d paid for it. Most sellers will be aware of this but if you encounter problems stand your ground and complain.'

frannyann

Lip_Stick wrote: »

Someone else posted with regards to free items yesterday, so I remember reading a post that contained this:-

From Martins Consumer rights guide:
' if a free gift comes with something else, maybe a free bike when you sign up to a gym contract or a free matching toaster if you buy a particular brand of kettle, and the free item later becomes faulty, you have the same protection as if you’d paid for it. Most sellers will be aware of this but if you encounter problems stand your ground and complain.'

I posted that so am now *smug* :rotfl::rotfl::rotfl::rotfl:

Lip_Stick

frannyann wrote: »

I posted that so am now *smug* :rotfl::rotfl::rotfl::rotfl:

lol... yep, it certainly wasn't me, as I have no idea where Martin's guide is. :rotfl: