comet ahhhhh help needed

carole.uk

:mad: I bought a note book from comet 7 months ago after 5 months it refused to switch on and when it did it would not work without been plugged into the mains.
I took it back to comet they said they would send it away to acer, acer are now telling comet it is a soft ware fault so the warinty does not stand , comet are saying not their problem and i should ring acer direct when i ring with the no they gave me i don't get any answer . this was 2 months ago and i just keep getting fobbed off
Where do i go next any advice please

Optimist

Are you saying that Acer have still got your laptop after Comet sent it away and now Comet are saying "tough" ?

If that is the case you need to write to Comet not Acer. Lay out in the actions taken so far and give them 14 days to get your laptop returned fixed or a suitable alternative. Tell them you will have no recourse but to issue proceedings against them in Court if you haven't received it in that time. Keeping a copy of your letter and sending it recorded would be a good idea too.

Have a read of the key points of the Sale Of Goods Act LINK HERE
The info about making a claim HERE

Welshwoofs

Is it the Acer Aspire One? There are a number of issues on the Net about people who have this problem with booting up and apparently flashing the BIOS fixes it.

Thread here with instructions if you follow it down.

carole.uk

hi yes rang comet on Monday they said acer had my note book and it was up to me to keep trying them, the Sa did say that she had tried to contact them about something else but couldn't get through? Am I right in thinking my contract should be with comet and not acer, yes it is the acer aspire one
thanks for your replys will read the links now

Welshwoofs

carole.uk wrote: »

hi yes rang comet on Monday they said acer had my note book and it was up to me to keep trying them, the Sa did say that she had tried to contact them about something else but couldn't get through? Am I right in thinking my contract should be with comet and not acer, yes it is the acer aspire one
thanks for your replys will read the links now

The problem is that technically there isn't anything wrong with the hardware. As Acer have said, it's a software issue. It seems that flashing the BIOS fixes it. Personally I'd get it back and do the fix talked about on the forum linked and it'll be sorted.

Optimist

Welshwoofs wrote: »

The problem is that technically there isn't anything wrong with the hardware. As Acer have said, it's a software issue. It seems that flashing the BIOS fixes it. Personally I'd get it back and do the fix talked about on the forum linked and it'll be sorted.

No, the problem is that Comet are refusing to accept their responsibility to the OP.

carole.uk

update... tried to ring acer again today no joy they did answer in the end but said the person dealing with it is not around today , then comet who are still saying really sorry but not our problem and I need to keep trying acer.
I am worried the 12 month warinty is going to be out by the time i get it back and only had it for 5 months . dam them

Comet_company_representative

Hi Carole.uk

My name's Phil and I'm from Comet.

I was sorry to note the problems that you are experiencing with your netbook.

So that I can chase this with Acer for you could you please send me an e-mail via the link below with your purchase information and, if possible, any reference numbers you have with Acer, I will be happy to look into this further for you. We will need to take this offline as we would not want your personal information being published in a public forum.

comet.custhelp.com

You will need to register a few details with us to be able to send your e-mail in.

Thanks
Phil

deanos

If you gave it to Comet then its Comets problem as they sent it to Acer, cant beleive the attitude from Comet

Zanzibar

My name's Phil and I'm from Comet.

Good that you have come on here to help - but can you to explain why your store is misleading customers in the first place? Your staff will no doubt continue to tell customers that they have to speak to the manufacturer - with whom they have NO contract. Why are they doing this Phil? Have you contacted the store manager to tell him to re-advise all the staff of correct procedure?

Its no good dealing with one incident unless you correct the source of the problem - your staff who are a product of the company and its ethos towards customers.

Comet generally have a poor reputation but there are so many posts here of similar behaviour at the big retailers that I expect they deliberately mislead as it saves them money. Until Comet and others actually get prosecuted for this sort of behavior it will continue.

Original poster please post back so we know what happened - you don't need to take anything 'off line' - we don't need any specific details and it helps others with problems at Commet - and maybe they can personal-message Phil directly in addition to a post in future.