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XBox Live membership problem

kazd
kazd Posts: 1,127 Forumite
My son has recently got an xbox, he had a free month gold membership which he set up an account on. He decided he didn't like the name and had another free month on a gold membership, this is the one he has been using and the month trial ran out so 12 month gold membership in hand he redeems it but accidentally clicked on the first membership.

Is there anything he can do, all his games and downloads are on the second account which is the one he mean't to redeem.
£2.00 Savers Club = £34.00 So Far

+ however may £2 coins I have saved in my Terramundi since 2000.

Terramundi weighs 8lb 5oz

Comments

  • Marty_J
    Marty_J Posts: 6,594 Forumite
    You can try giving Xbox Live a call on 0800 587 1102, but I'm pretty sure memberships are both non-refundable and non-transferable.
  • jizzler
    jizzler Posts: 160 Forumite
    buy ( of course it cost`s it`s microsoft :mad: ) points and you can change your tag
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You cant transfer a membership but you can buy some points to change the gamertag to one thats available so could he not have a similar gamertag to the 1 he was meant to use the membership on
  • kazd
    kazd Posts: 1,127 Forumite
    He has called a helpline - got through to indian call centre, they understood what he had done and put him through to another department who are apparently going to call him back within next 24 to 48 hours.

    I think he wants to get back his other tag because thats the one he has been using the most with all his games saved etc
    £2.00 Savers Club = £34.00 So Far

    + however may £2 coins I have saved in my Terramundi since 2000.

    Terramundi weighs 8lb 5oz
This discussion has been closed.
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