southern taking over without me knowing nd its unreal the money its using

donna1888

hi all hope someone can help me

i was with npower since moving to my new flat in september was to get a new dry meter from them on the 10th they didnt show up when i call up to see wot happend they said southern had taking over i had never heard of them i then got there number and rang then to be told it was a mistake and there was nothing they could do :mad: they then sent someone out and they put a new key meter in as the other was faulty since this on friday i have had to put £45 + 10 that they put on it i live in a one bedroom small flat and cant even put my heating or hot water now the house is unliveable on i rang them today and was told the meter wasnt right :mad: i have been living in my bedroom as i cant afford to put more money in it is there anything i can do as i dont even want to be with this company not sure as this is my 1st flat

not to sure wot i am doing on here

dogshome

Hi donna 1888 - From your post it seems you have an all electric flat, which is the most expensive form of heating and can run up bills of over a £1000 a year

It also appears that having had your supplier changed without your knowledge, that you have been the victim of "Slamming" by a Southern Electric salesman, possibily with the co-operation of your letting agents.
I suggest you write to South Electric with a copy to n'power, saying you have not instigated the change and they should treat it as an "Erronious Transfer" and return you to n'power
Good Luck

Premier_2

How many more posts/threads are you going to create on this topic???

donna1888

premier this is the 1st post i have wrote about the meter eating the money the last one i wrote was about them taking overwithout me knowing seems you have a problem with every post a write and i dont know why as i am knew on here

donna1888

thanks dogshome

terryw

OP,

As it happens, Southern come out well in the comparison sites between different suppliers.
Before you do anything it might be worth your while checking at, for example
http://www.moneysupermarket.com/utilities/cheaper-gas-electricity.aspx

acl25

If you have not agreed to sign up with SE you can ask for an Erronous (spelling!) Transfer.
They can check how you were signed up aswell.

They will be able to send you back to your other supplier.

As for the meter take all the reads on your meter. There will be a cycle display button (black or blue) write down the read on the first screen, then press the button and do the same for every setting on the meter.

Call SE and ask for the Pre-payment dept and ask them if your settings are right? If they are then thats what you are using.

You can also take a read every day for 7 days and see what your useage works out at. As someone else said all elec heating is very expensive!

You no longer pay a higher price on a PPM so you arent paying more by having a PPM and if it is a new meter there wont be any old debt set on there.

Hope this helps there are a number of things SE can do to help!

Hope you get it sorted!