leaky kettle 6 months old

salthepal

I bought a Breville kettle 6 months ago. It cost me over £40 and it is now leaking. Do I contact Comet where I bought it from, or the manufacturer - for a replacement or money back?

Thanks.

Sally

raebhoop

Retailer first every time...with the receipt.

ormus

should have gone to asda. kettles a fiver each.
last for a few yrs then chuck it away.

Comet_company_representative

Hi Sally

My name's Phil and I'm from Comet.

I was sorry to note the problems that you are having with your kettle.

If you could possibly return it to your local store, they will need to test it and upon confirmation of the fault, they will arrange an exchange under your guarantee.

Hope this helps

Phil

27col

I cannot imagine any reason for paying £40 for a kettle. Especially one that only lasted 6 months.

roses

27col wrote: »

I cannot imagine any reason for paying £40 for a kettle. Especially one that only lasted 6 months.

How can you tell at the time of purchase whether a kettle will last one month or ten years?

salthepal

Comet_company_representative wrote: »

Hi Sally

My name's Phil and I'm from Comet.

I was sorry to note the problems that you are having with your kettle.

If you could possibly return it to your local store, they will need to test it and upon confirmation of the fault, they will arrange an exchange under your guarantee.

Hope this helps

Phil

Yes thanks Phil - this really helps. I have packaged it up with the receipt and shall take it back to a store as soon as possible.

I very much appreciate your reply and help.

jog

Hi Sally,

Have you de-scaled the kettle?

I had problems a couple of years ago with a kettle with a hidden element which started leaking when it was only a few months old, although I had descaled it a couple of times the shop told me that the leak was because of a build up of scale around the element, which I couldn't see!

I now use a much better scale remover, which the shop recomended, called Killrock, and we've not had any more problems.

Jog

By the way the shop did exchange the kettle that was leaking.