HELP! Standign Ordering sent me over overdraft! charged £70

cozboz

Hello all, I have previously been on this forum before when i faced charges against hsbc and due to your knowledege i was able to reclaim over £150 worth in charges so i thank you all.

I now have been charged by natwest £70 (two sets of £35) and wish for you to tell me my options and how to go about getting my money back.

The story is... I have two accounts HSBC and Natwest. When i first opened up my natwest account (1 year ago) I set up a standing order to put in my Natwest ISA account.

Because of money troubles i decided it was best to take out all my money from Natwest (which had no overdraft) into my HSBC account (which had an overdraft). I thought id cancelled the standing order online but low and behold two months later i have been sent a letter that i will be charged £70 for going over my overdraft limit????

I honestly thought I'd stopped the standing order, and am now having to face paying a large amount of money just before christmas...

I rang up the bank and they have said that it is my fault and that it was not a 'bank error' ...But seriously i mean do they honestly think that i would purposly allow a standing order of £25 to be taken out when i had 1.93 in the account on TWO occasions??? :mad: this is criminal
I would appreciate any help/knowledge given
Thanks

pingchris

put in your claim forms and ask for your charges to be refunded as you believe them to be unfair,give them a ring and call in to your branch and query it.

Premier_2

cozboz wrote: »

...do they honestly think that i would purposly allow a standing order of £25 to be taken out when i had 1.93 in the account on TWO occasions??? ...

Presumably you purposely set up the standing order in the first instance?
So yes.

How hard is it to enquire if there are any current standing orders on your account?

pingchris

Premier wrote: »

Presumably you purposely set up the standing order in the first instance?
So yes.

How hard is it to enquire if there are any current standing orders on your account?

theres still no justification for these charges,unless the banks plead insanity at the next court case

Orford

cozboz wrote: »

I thought id cancelled the standing order online .......
I honestly thought I'd stopped the standing order,

I see instances of this happening time and time again. By all means instruct a bank by phone/email/online for quickness and convenience, but you should always follow this up by confirming the instruction in writingso you have a record of it.

Premier_2

pingchris wrote: »

theres still no justification for these charges,unless the banks plead insanity at the next court case

In your opinion.;)

Even Martin's latest article currently says:

"...assume you won't get a payout – though we hope there is still a chance..."
http://www.moneysavingexpert.com/reclaim/bank-charges

natweststaffmember

pingchris wrote: »

theres still no justification for these charges,unless the banks plead insanity at the next court case

You don't get it at all chris. The justification is that the bank can charge for a package of services which consumers should have the right to use or not use. The fact they have to use them means that it is justified since if no one used the package of account services then there would not justification to offer them.
However, the charges may not be fair but that is still for a court to decide. Even if the charges are not fair, they can still be justified in making in the first place.

natweststaffmember

cozboz wrote: »

Hello all, I have previously been on this forum before when i faced charges against hsbc and due to your knowledege i was able to reclaim over £150 worth in charges so i thank you all.

I now have been charged by natwest £70 (two sets of £35) and wish for you to tell me my options and how to go about getting my money back.

The story is... I have two accounts HSBC and Natwest. When i first opened up my natwest account (1 year ago) I set up a standing order to put in my Natwest ISA account.

Because of money troubles i decided it was best to take out all my money from Natwest (which had no overdraft) into my HSBC account (which had an overdraft). I thought id cancelled the standing order online but low and behold two months later i have been sent a letter that i will be charged £70 for going over my overdraft limit????

I honestly thought I'd stopped the standing order, and am now having to face paying a large amount of money just before christmas...

I rang up the bank and they have said that it is my fault and that it was not a 'bank error' ...But seriously i mean do they honestly think that i would purposly allow a standing order of £25 to be taken out when i had 1.93 in the account on TWO occasions??? :mad: this is criminal
I would appreciate any help/knowledge given
Thanks

I would write that you made an oversight on your part in that you had forgotten to cancel the Standing Order payment which lead to the charges. Emphasise the mistake element to it and furthermore, ask them to refund this amount and explain the financial troubles that you were going through. See if they will do this and put it in writing. Good Luck.

BigBudgie

natweststaffmember wrote: »

I would write that you made an oversight on your part in that you had forgotten to cancel the Standing Order payment which lead to the charges. Emphasise the mistake element to it and furthermore, ask them to refund this amount and explain the financial troubles that you were going through. See if they will do this and put it in writing. Good Luck.

I agree with Natty's suggestion.
Do not go in all guns blazing with a full blown charges reclaim.
On this occassion try the softly softly, approach.
See how that goes and then review matters.
In a week or so we should be a lot clearer about the overall way forward with regards to the general reclaiming issue.

MarsdenCuckoo

Empathise but.... (and hope I'll be forgiven for stating the obvious) with the ever-increasing complexity of the availability of different accounts with SO's/DD's, a good tip is to get an A4 lined pad and manually log any activity on your account(s). An A4 pad suffices for one line to a day/one page to a month. Start off with your opening cleared balance, mark off IN ADVANCE any payment instructions and put your running balance i.e. logging any cash withdrawals, in an end column. Very easy then to reconcile and/or see how much free cash you have available.

Sorry, but you didn't take sufficient care of the funds in your own bank account so I fail to see why you feel you're entitled to a refund of bank charges for contravening their T&C's. You were careless and that costs!

BigBudgie

MarsdenCuckoo wrote: »

Empathise but.... (and hope I'll be forgiven for stating the obvious) with the ever-increasing complexity of the availability of different accounts with SO's/DD's, a good tip is to get an A4 lined pad and manually log any activity on your account(s). An A4 pad suffices for one line to a day/one page to a month. Start off with your opening cleared balance, mark off IN ADVANCE any payment instructions and put your running balance i.e. logging any cash withdrawals, in an end column. Very easy then to reconcile and/or see how much free cash you have available.

Sorry, but you didn't take sufficient care of the funds in your own bank account so I fail to see why you feel you're entitled to a refund of bank charges for contravening their T&C's. You were careless and that costs!

There speaks Judge Marsdencuckoo, lol.
Sorry, but your post comes across as extremely condescending.
I have yet to come across a set of PCA terms and conditions that state you should pay a charge for being 'careless'. Not that its remotely relevant in this instance anyway.
The OP believes he actually cancelled the standing order in question and it's therefore equally possible and arguable that Natwest were delinquant in failing to carry out his / her instruction.

Cozboz, please send a letter along the lines that Natty suggested, post up a draft here if you need any help with it.