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Fur real lulu faulty - help
vickihenderson
Posts: 483 Forumite
I bought fur real lulu cudling kitty for my daughter in november from sainsburys that i work for, and its developed a fault, its just clicking, and no longer meowing or moving, this was when it was still in its box, so replaced the batterys and it still does the same.
Tried to take it bck to sainsburys but due to me loosing receipt they won't entertain me even though i work for them
I got told to take it back home and to contact the manufacturers as its there problem not our,.
anyway this is my daughters xmas present and she will not have a xmas present if i can't get a replacement
so please can you help me
I THINK I PAID BY CASH
Tried to take it bck to sainsburys but due to me loosing receipt they won't entertain me even though i work for them
I got told to take it back home and to contact the manufacturers as its there problem not our,.
anyway this is my daughters xmas present and she will not have a xmas present if i can't get a replacement
so please can you help meI THINK I PAID BY CASH
DELUXE FUN HOUSE £20.00 PIPSQUEAK £14.97 MR SQIGGLES £8.49 CHUNK £8.49 NUM NUMS £8.49 CAR £30.75 BALL £22.95 SURFBOARD £5.00 SKATEBOARD + 2 CARRIERS £40.22 SPANISH SET £47.23 - TOTALS £206.59 -
NEED 4 X BEDS 2 X CARRIERS - PRE ORDERED SCOODLES, WINKIE, NUGGET, JILLY £34.96
NEED 4 X BEDS 2 X CARRIERS - PRE ORDERED SCOODLES, WINKIE, NUGGET, JILLY £34.96
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Comments
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Sorry, you'll need proof of purchase in some way.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Give Hasbro a call, LuLu wasnt released until September 2009 so they will know she is only weeks old.
Hasbro Customer Services: 00800 22 42 72 760 -
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That is one area of fluffiness I'm not so up-to-date on then! But if OP, for some reason, wanted to go via Sainsbury's rather than Hasbro, I think I'd be correct.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
That is one area of fluffiness I'm not so up-to-date on then! But if OP, for some reason, wanted to go via Sainsbury's rather than Hasbro, I think I'd be correct.
I think she may be easier going with Hasbro at this point, if Sainsburys have already dug their heels in. I've dealt with Hasbro many many times before (I worked in a toy shop) and their customer service is brilliant, especially at this time of year. I can almost guarantee they will have another sent out to OP within days
And fingers crossed Esqui, you may get a squirrel fur real one day!0 -
I would love nothing more.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
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