Capital One account closed - no warning!

yeah

Yeah the same thing happened to me!

Sagaris

Sorry - been out all day doing the 'Santa Claus' bit!

Thanks for all your replies - yes I was definately told my account had been closed, and that another card would be sent out - but the account number on it would be different, as happened with my husband.

Neither of us has used our card at the same place (shops or websites) so I'm not sure where the 'compromise' would have occurred.

I've applied for another card today with another company and will not activate Capital One card I think - just seem to me they acted a bit quickly in closing the account down without checking any of the transactions with either of us first! Just makes things a bit awkward just before Christmas, but it's not the end of the world!

Just one more thing - will Capital One still have the same arrangements in place for payment? At the moment we both pay the cards off in full every month, they take the money via DD - will they automatically change the account number over or is it something I will have to chase up? Thank you in advance!

davethorp

With credit cards, if a card is cancelled due to fraud, the account does have to be closed down and a new one opened because your account number is also your card number and remains so for the duration of the account

INT1

Yes it's pretty standard practice to do this.
Normally they put a rule on the card to decline Card not present transactions (as it's normally internet use where the cards been compromised) sometime the company take the decision to send out a new card instead.

This is probably what happened in your case, I know I would prefer to have this happen rather than get my statement with a load of fraud on and then mess about with disclaimers trying to get it refunded.

wanman

I had this happen about a month ago. I discovered the card had been stopped while trying to make an online air ticket purchase. When I called Capital One to find out why the card was not working they told me a lot of cards had been 'possibly compromised' and they had all been stopped but they had not yet got round to calling and notifying me due to the numbers involved. I persuaded them to lift the stop so I could complete the purchase (and get the cashback).

They supplied new cards within a week and transferred all account details seamlessly - on-line account access, direct debit etc just continued with no interruption. Still no idea what caused the issue, but it seemed to be handled very well.