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SOLVED - Virgin Modem - Driver Needed

wazza
wazza Posts: 2,595 Forumite
1,000 Posts Combo Breaker
edited 16 December 2009 at 10:31PM in Techie Stuff
Friend was connected to virgin broadband using a silver modem using a usb connection. She had a new black modem delivered a couple of weeks ago to replace it. In the package was instructions on how to swap it over. She had no luck connecting through an ethernet cable. She had a couple of ethernet cables at home which does not seem to work according to the helpline. They have posted a blue ethernet cable which acording to them should work. This is already covered in my earlier post.

One thing occured to me if whether the black modem need a driver to run it. The silver modem had a CD which loaded drivers onto the pc. The black modem had no such CD, only instructions on how to swap over. Now with xmas hols coming up is there a place where i can download drivers for a black virgin modem which has only a ethernet connecton? I can download it onto a cd and take it to her pc. Otherwise knowing her luck she will have to wait till jan for the CD.

Thanks in advance
Problem with having access to internet is that i get asked by many to solve their problems :( Well at least i learn something on the way :D

Comments

  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    no driver needed
    when she got the new modem i take it she called to get it activated?
  • james123
    james123 Posts: 244 Forumite
    Part of the Furniture Combo Breaker
    custardy wrote: »
    no driver needed
    when she got the new modem i take it she called to get it activated?


    This will more than likely be the problem, it needs to be activated, on the bottom should be a MAC code, you need to ring those fantastic guys in tech support with this number, good luck
    Copy from one, it’s plagiarism; copy from two, it’s research.
  • wazza
    wazza Posts: 2,595 Forumite
    1,000 Posts Combo Breaker
    custardy wrote: »
    no driver needed
    when she got the new modem i take it she called to get it activated?

    yes she has. The enet light on modem does not stay on or flash after switching on.
    Problem with having access to internet is that i get asked by many to solve their problems :( Well at least i learn something on the way :D
  • asininity
    asininity Posts: 1,615 Forumite
    Test the computer and cable on another internet connection known to be working, if it works contact virgin its their problem.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    wazza wrote: »
    yes she has. The enet light on modem does not stay on or flash after switching on.

    Check to see if you have'nt bent the COAX core stinger over when swapping them around,I've had that a few times on Service Calls.
  • wazza
    wazza Posts: 2,595 Forumite
    1,000 Posts Combo Breaker
    spike7451 wrote: »
    Check to see if you have'nt bent the COAX core stinger over when swapping them around,I've had that a few times on Service Calls.

    what is a core stinger?
    Problem with having access to internet is that i get asked by many to solve their problems :( Well at least i learn something on the way :D
  • spike7451
    spike7451 Posts: 6,944 Forumite
    wazza wrote: »
    what is a core stinger?

    Central core.

    500px-Coaxial_cable_cutaway.svg.png
  • wazza
    wazza Posts: 2,595 Forumite
    1,000 Posts Combo Breaker
    Update - for some reason the network card in the pc stopped working when we tried to use the new modem.

    Used my laptop to activate the modem.

    Thanks for the help given.

    Topic closed.
    Problem with having access to internet is that i get asked by many to solve their problems :( Well at least i learn something on the way :D
This discussion has been closed.
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