Asda con

johnmc

Their receipts invite us to give feedback via www.tellasda.com with the promise of a monthly £1,000 draw.

Last draw was August- 4 months ago.

Is it a con?

meg72

Perhaps its just not been updated yet?

johnmc

I emailed customer services and the answer was that this is "an external site, so why are you contacting me?".

Not exactly a service oriented Customer Service Dept.

geordie_joe

meg72 wrote: »

Perhaps its just not been updated yet?

Perhaps nobody entered.

Or, if you look at the terms, you get one entry per properly completed survey. perhaps nobody completed the survey properly.

alwaysonthego_2

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Abbafan1972

johnmc wrote: »

I emailed customer services and the answer was that this is "an external site, so why are you contacting me?".

Not exactly a service oriented Customer Service Dept.

That seems to be the norm for Asda these days this "nothing to do with us" attitude.

Like when I complained to customer services in store about their Asda financial services cashpoint being too loud, I got "the machine belongs to the bank, nothing to do with us".

Ask a member of staff in store for help (if you can find one and have to interrupt their conversation), "I don't work on this section, I'll just go and get so and so".

socks_uk

Abbafan1972 wrote: »

Ask a member of staff in store for help (if you can find one and have to interrupt their conversation), "I don't work on this section, I'll just go and get so and so".

I just want to defend myself personally on this one. I'm an Asda driver and, although I do work for ASDA and wear the same uniform and use the same staff canteen, I don't actually work in the store. I walk through it to reach the doors to get to where the vans are but I still get stopped on the way being asked questions I honestly don't know the answer to.
I either have to take the customer to a colleague who can answer their question or suggest they go to customer services. So yes, "I don't work in this section" applies to me too.