Unreadable T&Cs

Valli

I have signed up for a contract phone for DS and on the reverse of the form there are copious T&Cs BUT they're in a tiny font, printed in pale grey and even with my reading glasses on (only need them for reading) I am unable to read them. Not a word.

So I am less than pleased....

How can it be LEGAL to make small print so small and pale that it cannot be read?


I was 'talked through' the T&Cs and TBH wasn't aware that anything WAS on the back of the form, it's all so pale...

kalaika

Valli wrote: »

...So I am less than pleased....

So why sign it then? If you weren't sure what you were signing then surely it would have been sensible not to do it...

Having said that, I agree that the terms of a contract being signed should be legible. If a customer can read them but chooses not to then that's up to them, but not being legible in the first place is very dodgy. Did you ask for a larger print copy to look at?

Mankysteve

Any company worth the money should be able to supply the small print in larger text. Also remember that if there anything in the contact that either illegal or unfair then if you sign it its illegal.

edgex

kalaika wrote: »

So why sign it then? If you weren't sure what you were signing then surely it would have been sensible not to do it...

Having said that, I agree that the terms of a contract being signed should be legible. If a customer can read them but chooses not to then that's up to them, but not being legible in the first place is very dodgy. Did you ask for a larger print copy to look at?

they shouldnt need a large print copy though
if they cant be read by an average person with average eyesight, they need to increase the font size, & not be printing them in grey

can you read this?

jazabelle

edgex wrote: »

can you read this?

Yes. I would complain though - if you don't say anything, they might not realise people are having trouble!

Valli

Lady took me through the FRONT of the form
- could not see that there WERE T&Cs on the back they are printed in pale grey...
No-one said here are the T&Cs on the BACK

gawd knows what they ARE I CANNOT read them...
even with glasses ON

I might well write a moany letter....

TBH I am not even sure that they ARE T&Cs but I bet they are....as I said I cannot read them at all

Oh they are (THANKS OFFSPRING) -

PAY MONTHLY TERMS AND CONDITIONS FOR THE SUPPLY OF *LEMON* NETWORK SERVICES

*name changed;)


There's a legible (printed in black - still tiny BUT in black) summary of T&Cs on the front - it was just NOT obvious that there was an extensive list of T&Cs on the back....
so I COULD wait until they are breached THEN clobber them for UNFAIR T&Cs in that they are illegible

RockGypsy

Valli wrote: »

I have signed up for a contract phone for DS.

Im a bit of a technophobe whats DS mean:o

edgex

RockGypsy wrote: »

Im a bit of a technophobe whats DS mean:o

its not a technical term :rotfl:

DS = Darling Son
(though im sure they arnt always darlings!)

RockGypsy

edgex wrote: »

its not a technical term :rotfl:

DS = Darling Son
(though im sure they arnt always darlings!)

Oh right,"hides head in embarrasment":o

MothballsWallet

Contract T&Cs - when *lemons* gives you illegible print, you need to make a *lemon*-launching gun...